Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,241 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 75% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

75% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Good benefits and perks every month" ((in 184 reviews)); "Free machine and free coffee , some discount but not impressed .." ((in 119 reviews)); "Pay is good and is widely flexible" ((in 115 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 76 reviews)); "Good salaries and bonuses." ((in 74 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 162 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews)); "Management by process, communication is bad, no promotions except for the happy few friends of the bosses...." ((in 17 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

75% would recommend to a friend

(1,882 total reviews)

Alfonso Gonzalez Loeschen

71% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

May 16, 2023

Great company with some cons

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Everything is perfectly organized, from new information to every little detail. Makes you love the company and their vision.

Cons

They have to let people give feedback anonymously and often towards their manager because people are afraid to talk freely about bad behaviors.

Nespresso Response

3y

Hello, We appreciate your feedback and review. Thank you for sharing the many positives of working for Nespresso and for recognizing our efforts in cultivating an excellent working environment. Our success is due to the meaningful contributions of our people. Regarding the cons you outlined, we can assure you that our employees are our top priority and we always strive to offer comfortable working conditions for them. Also, At Nespresso, we are consistently working to improve our ways of working as it's important for us to ensure that our people are well-informed and supported on every level. Your feedback is important and valuable to us, as we constantly seek to improve. We will make sure to pass it to the respective team. Wishing you the best in your future endeavors. Thank you.

2.0

Apr 11, 2023

Manual work for low pay

Supply chain planner

Recommend

CEO approval

Business Outlook

Pros

Nestle benefit and pension. More and better jobs in other business units.

Cons

Low pay, little progression and old views.

Nespresso Response

3y

Hello, Thank you for taking the time to provide feedback about your experience at Nespresso. We are pleased to hear that you appreciate the Total Rewards package benefits we offer. Regarding the cons you mentioned, our company is always committed to providing competitive salaries in every market. In addition to this, we invest a lot in our leaders and employee’s development, so they can work together efficiently, as well as constantly challenge themselves to improve our processes and drive innovation. We advise you to reach out to your former HR team about your concerns. We wish you best of luck in your new career. Thank you.

3.0

Mar 14, 2023

Ok pay, toxic environment

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Pay is okay, work is easy

Cons

Management and some co workers are toxic

Nespresso Response

3y

Hello, Thank you for your feedback. We appreciate the positives of working at Nespresso that you described. It is great to know that you enjoyed different parts of our Total Rewards package, such as market-competitive salary. Regarding the cons you outlined, we are a company with strong values and culture, which cares for our people. It is important for us that we foster a positive working environment by ensuring our employees' safety and well-being. In addition to this, at Nespresso we invest a lot in our leaders and employee’s development, so they can work together well and achieve what they aspire in their careers. We would welcome hearing more specifics from you. With your additional comments, we can look further into what you raise. Please reach out to our former HR team. We wish you well with your new endeavors. Thank you.

Viewing 652 - 654 of 1,882 Reviews

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Nespresso reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company with some cons

Manual work for low pay

Ok pay, toxic environment

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