Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,241 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 75% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

75% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Good benefits and perks every month" ((in 184 reviews)); "Free machine and free coffee , some discount but not impressed .." ((in 119 reviews)); "Pay is good and is widely flexible" ((in 115 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 76 reviews)); "Good salaries and bonuses." ((in 74 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 162 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews)); "Management by process, communication is bad, no promotions except for the happy few friends of the bosses...." ((in 17 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

75% would recommend to a friend

(1,882 total reviews)

Alfonso Gonzalez Loeschen

71% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Aug 17, 2023

Great Company

Crm marketing specialist

Recommend

CEO approval

Business Outlook

Pros

Promote wellbeing at the centre of their culture. Great people working at the company. Great benefits - lost of coffee! Management tea very supportive.

Cons

Technology systems somewhat dated. Flat structure.

Nespresso Response

2y

Hello Colleague, Thank you for sharing your thoughts on your experience with us. We're pleased to hear that you recognize our commitment to promoting well-being as a central part of our company culture. It's also wonderful to know that you find your team members to be great, and appreciate the benefits we offer, as well as the supportive management team. At Nespresso, we are dedicated to creating a rewarding environment for all our employees where they can thrive. Regarding the cons you mentioned, we continually seek to innovate our working routines and explore ways to enhance our organizational structure better to meet the needs of our team and our business goals. If you want to share any additional suggestions or ideas with your local HR team, please, do not hesitate, as we constantly looking for new ways to improve. We wish you much success with Nespresso. Thank you.

5.0

Aug 14, 2023

Good

Sales associate

Recommend

CEO approval

Business Outlook

Pros

It was very good working here

Cons

no remote work which was sad

Nespresso Response

2y

Hello Colleague, Thank you for the feedback and for recognizing our efforts. We are committed to fostering a culture of care where people respect, support, and inspire each other to succeed in achieving their aspirations. Regarding the cons you mentioned, while we aim to create a productive work environment in the office, we also recognize the importance of offering flexibility at work. We are committed to finding the right balance between employee preferences and company requirements. Your feedback is important and valuable to us, as we constantly seek to improve, and we would welcome hearing more specifics from you. Please reach out to your local HR team to share further your concerns and find the best ways to accommodate your needs. We wish you continued success in your career at Nespresso. Thank you.

4.0

Jul 18, 2023

Friendly managers

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Free coffee while working Credit for in store purchases as well

Cons

Little boring. Junior staff are a little spoilt.

Nespresso Response

3y

Hello Colleague, Thank you for taking the time to share your thoughts about your experience at our company. We're delighted to hear that you appreciate the perks of free coffee while working and the additional bonuses of our Total Rewards package. We believe in providing our employees with enjoyable benefits to make their work environment more pleasant. Regarding the cons you outlined, we aim to foster a collaborative and inclusive environment for all employees. We always encourage our team members to work together, as well as support and inspire one another. We would welcome hearing more specifics from you, so we can look further into what you raise. Please, reach out to your local HR or Management team to share your concerns. Wishing you continued success at Nespresso. Thank you.

Viewing 649 - 651 of 1,882 Reviews

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