Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,223 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 73% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

73% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Brand Ambassador (22) , Coffee Advisor (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and free coffee on the job" ((in 182 reviews)); "Free coffee is a cool perk, but I had better espresso." ((in 123 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Great Team and Product" ((in 73 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 73 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 165 reviews)); "Work work work No work life balance!" ((in 44 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 36 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

73% would recommend to a friend

(1,872 total reviews)

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,872 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Aug 24, 2018

B2C

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

descent benefits good coffee 401k free coffee

Cons

lack of opportunity frequent changes toxic environment no incentives for individual contributions no schedule flexibility

Nespresso Response

7y

Hello, We are proud to offer competitive benefit programs and great perks, and we also have several recognition programs available to celebrate our employees. In fact, our Real Recognition program is set up for employees to earn valuable points through individual rewards, and our new Workplace internal social media platform is a great tool for employee engagement and recognition market-wide. Our talent is key to our success, and many of our employees have grown with us by taking advantage of the many learning and development programs we have to offer here at Nespresso USA. All my best, Guillaume Le Cunff President & CEO, Nespresso USA

5.0

Jul 27, 2018

Manager in Customer Facing Environment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Working at Nespresso, USA you have the ability to really change processes and ways of working to best service the Customer. Senior Management is always open to listening and activing ideas that add value and make for a better customer experience. Work life balance is great and benefits are outstanding!

Cons

Sometimes outdated technology in the company can slow down execution and we could use an upgrade in our CRM tools. I think most companies face that issue, as technology is always changing

Nespresso Response

7y

Hello Nespresso Manager, It’s great to read that you have been working to change processes and ways of working, and that Senior Management has been open to listening and activating ideas with you. I’m always interested in hearing new ideas that add value – please contact me when you want to share. Our technology tools have been undergoing updates, but if you have ideas for improvements, I encourage you to share with our IT team. We’re here to help and always looking to improve. Thanks very much, Guillaume Le Cunff President & CEO, Nespresso USA

3.0

Jun 27, 2017

B2B

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are some pros working for Nespresso, mainly attributed to the benefits that come from working for a large corporation. (Company car being the main one) There is a focus on education, training, etc that can improve your overall skills.

Cons

The hierarchy mentality is very off-putting. There is very little transparency, although there claims to be. For being a sales organization, there is shockingly low visibility into what your numbers are, therefore sales people tend to lack trust in the numbers. Although there is so much emphasis placed on performance goals and planning for future roles, there is little proof that the organization actually acts on this by promoting within. It is very unorganized, lacks direction and the majority of the time, you find yourself just spinning your wheels.

Viewing 67 - 69 of 1,872 Reviews

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B2C

Manager in Customer Facing Environment

B2B

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