Nespresso reviews

3.8

74% would recommend to a friend

(1,873 total reviews)
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Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,873 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
1.0
Jan 9, 2013

Career mistake coming to Nespresso.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nestle is the parent company. Expense whatever you want. Free coffee capsules in office and sent home as well.

Cons

Arrogant European attitude Blatant favoritism HR department are puppets Clueless management

1.0
Sep 26, 2025

Nightmare of a Job

Recommend
CEO approval
Business Outlook

Pros

Being in a remote position. Free coffee and machine.

Cons

Constant micromanaging to the point of watching every key stroke and listening to every call. Making you constantly say you are sorry to customer. Training session for the position was chaotic with constant issues with materials and trainers. Not being told you would have to fix coffee machines through one way video video until halfway through training, never brought up when interviewed. Low pay for the amount of work. Not given opportunity to gain further knowledge of coffee industry even when when asked. Unfriendly management and bullying atmosphere.

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Nespresso Response
8mo
Hello, Thank you for taking the time to share your experience with us. We are glad to hear that you appreciated the flexibility of the remote position and elements of our Total Rewards package. At Nespresso, we aim to provide a respectful and supportive work environment, and we are sorry to learn that you felt otherwise. We recognize the importance of clear communication, effective training, and fair treatment, and we are continuously working to improve the employee experience across all areas. We wish you well in your future endeavors. Thank you.
2.0
May 25, 2025
Recommend
CEO approval
Business Outlook

Pros

some of the benefits/ the pay for retail

Cons

Management will make several group chats and will consistently text you on your day off about your sales goals. They should be paying us for that time.

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Nespresso Response
1y
Hello Colleague, Thank you for sharing your thoughts about your experience at Nespresso. We are pleased to hear that you appreciate the benefits and competitive pay we offer in the retail sector. Your recognition of these aspects is important to us, as we strive to provide a rewarding experience for all our employees. We also value your honesty regarding the communication from management during your days off. We understand that receiving messages about sales goals outside of work hours may lead to feelings of being overextended. Your feedback highlights the need for us to ensure that our employees have a healthy work-life balance and the opportunity to fully disconnect and recharge during their time off. We are committed to fostering a healthy work-life balance and will take your insights into consideration. Wishing you all the best in your career. Thank you.
Viewing 82 - 84 of 1,873 Reviews

Glassdoor has 3,226 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.