Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,226 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 189 reviews)); "overall good people to work with in the business, free coffee, awesome head office in North Sydney, generous salary, not afraid to spend money on its staff and wellbeing" ((in 125 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 77 reviews)); "Good salaries and bonuses." ((in 74 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 157 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "Work work work No work life balance!" ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,873 total reviews)

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,873 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

3.0

Feb 24, 2025

This is just a good job, not a good career

Team lead

Recommend

CEO approval

Business Outlook

Pros

Everyone working there has great benefits. You get great bonuses, yearly raises, free machines, coffee allowance, tuition reimbursement. It's definitely a great thing to take advantage of.

Cons

The upper management culture is extremely toxic. There's no accountability with the managers, if you don't play politics there, you will not get very far. There's also not a lot of opportunity for personal or career growth. If you're just looking for a job, it's great. If you're looking for a career, you have to tread very carefully.

Nespresso Response

1y

Hello, Thank you for sharing your feedback with us. While it's great you found the perks were valuable and advantageous, we are genuinely sorry to hear about your negative experience. We take your concerns seriously and want to assure you that we are committed to fostering a positive and inclusive work environment. Moreover, we believe in accountability and open communication and are dedicated to addressing any issues that may arise. Your feedback is instrumental in helping us identify areas for improvement and we will forward it to the responsible team. At Nespresso, we value our employees and strive to create an environment that has ample opportunities for career advancement. We wish you well in your future endeavors. Thank you.

1.0

Jun 6, 2023

Disorganized management

Sales associate

Recommend

CEO approval

Business Outlook

Pros

benefits package is offered to part time workers

Cons

The manager was completely disorganized with training, it was so bad I left within two days of working there. They have you sit in a back office and watch videos about coffee instead of having you experience selling points on the floor

Nespresso Response

2y

Hello, Thank you for sharing your feedback with us. We appreciate your positive comments regarding the benefits package we offer. Creating a comfortable work environment with these amenities is an important part of our company culture. Regarding the cons you outlined, it's upsetting to hear about the inconvenience you have described. At Nespresso, we strive to provide a structured and effective training experience for all employees. Furthermore, we are consistently working to enhance our management approaches to ensure a favorable working environment as well as clear guidance and support. If you would like to discuss your concerns further or have any additional feedback, please feel free to reach out to your former HR team. We wish you all the best in your future endeavors. Thank you.

3.0

Sep 7, 2022

Okay

Team lead

Recommend

CEO approval

Business Outlook

Pros

Benefits were the best thing about it

Cons

Poor management and training is just a bunch of modules that they want you to complete while on the sales floor

Nespresso Response

3y

Dear Florida Team Lead, I appreciate you taking the time to share your feedback. We are proud to offer our employees competitive compensation and a benefits package. To your point on management, there is always value in continually training and developing our people, particularly managers who lead people. At Nespresso, we offer an abundance of trainings and re-trainings, in e-learning modules, like you mention, but also hybrid and in-person led trainings. These trainings offer critical learning and development for managers and employees alike. Nespresso is dedicated to fostering an environment that inspires and excites our employees. Please reach out to me if you have any specific ideas on how we can improve in this area or others. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

Viewing 85 - 87 of 1,873 Reviews

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This is just a good job, not a good career

Disorganized management

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