Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,226 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 188 reviews)); "Good Colleagues, Free Coffee, Able to learn coffee knowledge" ((in 127 reviews)); "Pay is good and is widely flexible" ((in 111 reviews)); "Good salaries and bonuses." ((in 74 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 72 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 155 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "Work work work No work life balance!" ((in 41 reviews)); "The managers don't care if you die at your desk." ((in 38 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,873 total reviews)

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,873 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

5.0

Mar 19, 2020

Best company to work for!!

Territory manager

Recommend

CEO approval

Business Outlook

Pros

>Incredible high management team from the President, VP to the direct line manager >Incredible team work >Incredible benefits >Incredible work environment This is a company that if you have a question or comment you can talk to you VP or even the President of the company, everyone will answer you, they will always support you. Best company to work for!

Cons

None at all, incredible company

Nespresso Response

5y

Thank you for your “incredible” feedback, we’re honored you recognize us as a “Best company to work for”. I’m happy to read about the positive impact that our leadership team, work environment, team work approach, and benefits have made on your 3-4 years at Nespresso USA. Your standout comments about how you feel supported and heard by our leaders makes me proud of the work we’re doing to communicate, engage, and listen to all our employees. A key example of this are our market-wide meetings where all department heads and their teams present to and answer questions from all employees. Our goal is to make information more accessible, and in turn, our leaders are more accessible too. I know you’ll reach out to me directly when you have a question or something to discuss, so keep raising your voice, asking questions, and making comments – happy to support. Thank you, Alfonso Gonzalez CEO, Nespresso USA

1.0

Aug 24, 2019

A Hot Mess

Team leader

Recommend

CEO approval

Business Outlook

Pros

The product is amazing Sustainability initiatives and their ethical responsibility in regards to ensuring that coffee farmers are well off and cared for Health insurance and 401K Quarterly bonuses

Cons

Ridiculously high expectations Very high turnover rate (at least from my location) Training is RUSHED, they should know better than to do that esp at high volume locations Not a lot of help or assistance from higher up management Entitled customers who are incredibly disrespectful (I have been in unsafe/hostile customer situations) Very outdated POS system

Nespresso Response

5y

Hello Team Leader, Thank you for saying that Nespresso has an amazing product. We’re proud to offer competitive benefit programs and great perks. Our people are key to our success, many of our employees have grown with us by taking advantage of our many learning and development programs which include learning about our core values and sustainability initiatives. Our technology tools have been undergoing updates, but if you have ideas for improvements, I encourage you to share with our IT team as we’re always looking to improve. I’d like to invite you to contact me directly to discuss your points in further detail, please don’t hesitate to reach out. Thank you, Barbara La Rocca VP of HR, Nespresso USA

2.0

Aug 12, 2019

Toxic environment to work in. I hated it!

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Free coffee, great customers, free machines

Cons

Management sucks, favoritism, micromanaging, toxic environment!

Viewing 91 - 93 of 1,873 Reviews

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Nespresso

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Best company to work for!!

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