Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,223 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 73% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

73% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Brand Ambassador (22) , Coffee Advisor (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and free coffee on the job" ((in 182 reviews)); "Free coffee is a cool perk, but I had better espresso." ((in 123 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Great Team and Product" ((in 73 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 73 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 165 reviews)); "Work work work No work life balance!" ((in 44 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 36 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

73% would recommend to a friend

(1,872 total reviews)

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,872 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Jul 10, 2025

Great place to work

Nespresso coffee sales advisor

Recommend

CEO approval

Business Outlook

Pros

Lots of training Great staff discounts Awesome team

Cons

Sometimes long shifts if doing late night shifts

Nespresso Response

11mo

Hello, Thank you for sharing your feedback with us. We are delighted to read that you valued our benefits we provide our teams with. We also offer various training and learning opportunities to help our employees grow, collaborate, and achieve what they aspire in their careers, and it is a pleasure to read that you were satisfied with this. Concerning points for improvements you mentioned, we understand the importance of implementation of a comfortable schedule. At Nespresso, we are committed to continuously evaluating and enhancing our policies to promote a healthy work-life balance. In addition to this, we appreciate the dedication and efforts of our people in providing quality service, and one of our priorities is to make sure that everyone feels valued. Your insight is important to us, and it will be shared with the responsible team, as we are committed to ensure a better experience for all our employees. If you have any additional details or suggestions, please feel free to share them with your former HR or management team. Wishing you best of luck in your new endeavors. Thank you.

5.0

Jul 9, 2025

Good

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Good work environment Free coffee

Cons

Rude customers sometimes but part of the job

Nespresso Response

10mo

Hello Colleague, Thank you for sharing this review of your experience at Nespresso. It is important to us that you enjoy the environment that we foster for our people. We are also pleased to offer various perks and benefits to our teams, and we are glad that you recognize our efforts in this area. Regarding the cons you highlighted, we value the dedication of our employees in providing exceptional customer service. We recognize that dealing with challenging customers can be demanding, thus, we constantly make sure that our people receive all support they need. If you would like to share additional details or suggestions, please feel free to contact your HR team. Your feedback is important to us as we strive to improve and ensure a better experience for everyone. Wishing you all the best in your career with us. Thank you.

1.0

Jul 9, 2025

Brand Ambassador

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Flexible hours Training provided Decent coffee

Cons

Uniforms Work on Weekends No 1 to 1s with manager

Nespresso Response

10mo

Hello, Thank you for sharing your thoughts on your time at our company. It is great that you enjoyed flexibility and development opportunities we provide our people with. We want everyone to be well-equipped to grow and succeed. Concerning the cons you mentioned, we understand the importance of clothing, and we recently introduced a new uniform which enables people to choose from a range of options to enable people to feel themselves at work, whilst also championing comfort and sustainability. We are also committed to protecting the well-being of our employees, and make sure everyone has a fair schedule that ensure a healthy work-life balance. We value your feedback as we continue to work toward creating a supportive workplace culture that encourages open dialogue and ensures that employees feel heard and supported. It will be shared with the responsible team. Wishing you well in your new endeavors. Thank you.

Viewing 109 - 111 of 1,872 Reviews

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