Nespresso reviews

3.8

74% would recommend to a friend

(1,882 total reviews)
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Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
4.0
Feb 1, 2021

Review

Recommend
CEO approval
Business Outlook

Pros

The people in the team were great.

Cons

Some customers were rude towards the staff and demanding.

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Nespresso Response
5y
Hello Colleague, Thank you for your time at Nespresso and the feedback you provided. We are happy to hear you enjoyed working with your team members. Our business is growing and evolving, and we appreciate our employees’ efforts to provide the best sales and service to our customers. Wishing you well with your future endeavors. Thank you, Guillaume Le Cunff, CEO
2.0
Feb 1, 2021
Recommend
CEO approval
Business Outlook

Pros

Well payed overtime, good working hours

Cons

Salary does not motivate the luxury service, asking more with out paying more

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Nespresso Response
5y
Dear Colleague, Thank you for your feedback. We understand you enjoyed parts of your work experience such as working hours and paid overtime. You shared your salary did not meet your expectations. At Nespresso, we strive to offer our employees a market competitive total rewards package. In Cyprus, our distributor partner manages the Nespresso business, and we will pass your feedback to this team. We wish you well with your new endeavors. Thank you, Guillaume Le Cunff, CEO
1.0
Jan 31, 2021

Ineffective HR

Recommend
CEO approval
Business Outlook

Pros

Company provides great benefits overall despite other glaring issues

Cons

Management is oftentimes manipulative and will encourage unhealthy competition between workers to the point where it breeds distrust

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Nespresso Response
5y
Dear Former Employee, Thank you for noting that Nespresso offers great benefits, we are proud of our competitive compensation program and excellent perks. It’s unfortunate to hear of your experience with management. We make it a priority that our store managers are provided with extensive sensitivity training to ensure they are fully capable to lead and manage their teams. Although you are no longer with our company, please know we’ve always encouraged employees to work their HR business partners regarding any employee relations. If you would like to further discuss your concerns and further explain what ineffective HR means, please don’t hesitate to reach out to me directly. All the Best, Alfonso Gonzalez CEO, Nespresso North America
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Glassdoor has 3,241 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.