Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,241 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and free coffee on the job" ((in 193 reviews)); "overall good people to work with in the business, free coffee, awesome head office in North Sydney, generous salary, not afraid to spend money on its staff and wellbeing" ((in 124 reviews)); "Pay is good and is widely flexible" ((in 116 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 76 reviews)); "Great Team and Product" ((in 70 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 157 reviews)); "no work life balance concidered" ((in 43 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 42 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,882 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Feb 4, 2021

Decent wage, bad management

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Wage good for retail Various benefits

Cons

Bad management Sometimes targets feel unrealistic

Nespresso Response

5y

Dear Colleague, Thank you for your feedback. We appreciate the pros you outlined around our total rewards package. We were disappointed to read your cons specifically connected to the management team. At Nespresso, we invest a great deal in our leaders developmental so they can lead and manage their teams well. We would welcome hearing more specifics from you. With your additional comments, we can look further into what you raise. Please reach out to our Nespresso UK Business Executive Officer, Guillaume Chesneau, at guillaume.chesneau@nespresso.com , or contact me directly. We wish you well with your new endeavors. Thank you, Guillaume Le Cunff, CEO

2.0

Feb 3, 2021

Great Products

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great products with a huge potential for growth

Cons

Leadership not worried about employees

Nespresso Response

5y

Hello Former Employee, Thank you for recognizing our great products and potential for market growth. Our success is due to the meaningful contributions of our people at Nespresso and our Leadership not only cares but values our employees. I would be very interested in hearing more about your experience to help us identify more specifically an area of improvement. I appreciate your sharing your feedback. Please don’t hesitate to reach out if you would like to further discuss. All the Best, Alfonso Gonzalez CEO, Nespresso North America

5.0

Feb 1, 2021

eXCELLENT PLACE

Boutique specialist

Recommend

CEO approval

Business Outlook

Pros

Very nice place for part time

Cons

Can be a little annoying with targets

Nespresso Response

5y

Hello Colleague, Thank you for your feedback. We are proud to offer flexibility options to our employees. Our business is growing and evolving, and we appreciate our Nespresso teams working together to deliver the best sales and service to our customers. One suggestion would be to speak with your line manager about target setting and how to make it work better for you. Wishing you much continued success in Nespresso. Thank you, Guillaume Le Cunff, CEO

Viewing 1120 - 1122 of 1,882 Reviews

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Decent wage, bad management

Great Products

eXCELLENT PLACE

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