Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,241 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 187 reviews)); "discounts and free coffee" ((in 119 reviews)); "Pay is good and is widely flexible" ((in 109 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Free coffee and they provide you with a lot of information about the products" ((in 65 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 159 reviews)); "no work life balance concidered" ((in 46 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,882 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Jan 15, 2021

Good company

Hrbp

Recommend

CEO approval

Business Outlook

Pros

Good company and culture in overall.

Cons

Salary and benefits not as competitive

Nespresso Response

5y

Hello Colleague, Thank you for your feedback and review. We appreciate the positives of working at Nespresso including our company values and culture. It is disappointing to read you felt the salary and benefits were not competitive since we strive globally to offer competitive packages in every market. We will pass this feedback to the local team in Singapore. Wishing you much success with your future endeavors. Best regards, Guillaume Le Cunff, CEO

3.0

Jan 14, 2021

This company is not what it used to be

Manager

Recommend

CEO approval

Business Outlook

Pros

perks, benefits, bonus, safety measures,

Cons

senior leaders, culture change, all about sales. No work-life balance anymore. Lack of career opportunities.

Nespresso Response

5y

Hello Manager, Thank you for recognizing our efforts in taking precautions and maintaining a safe workplace for our employees. We are also proud to offer a competitive benefits program and excellent perks. Our market is growing at a fast pace and we appreciate our Nespresso teams working together to deliver the best service and support sales from every angle. Regarding your concerns, I’d suggest working directly with your manager to discuss culture changes, your workload, and desire for advancement. Thank you for your feedback and please reach out directly to me, if you’d like to discuss further. All the Best, Alfonso Gonzalez CEO, Nespresso North America

2.0

Jan 14, 2021

Not a great experience

Seasonal coffee specialist

Recommend

CEO approval

Business Outlook

Pros

I really liked the people I worked with, and the managers were very nice and chill.

Cons

The company itself was not prepared for the influx of holiday season orders, even though they had hired on an additional 60ish workers for the holiday season. The training was not adequate and the policies set in place for order errors and shipping caused many customers to be very upset.

Nespresso Response

5y

Dear Colleague, Thank you for your feedback. We appreciate the pros of your experience relative to your people and manager interactions. On the opportunity side, you shared your experience with the recent holiday period and your concerns around preparation not being great for you. Planning for the seasonal period is always such a challenge for any retailer including us. We strive to be well prepared for the volume and with the necessary training. I will share your feedback with the appropriate US team, and we will definitely look for any opportunities to improve. We wish you well with your new endeavors. Thank you, Guillaume Le Cunff, CEO

Viewing 1144 - 1146 of 1,882 Reviews

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