Nespresso reviews

3.8

73% would recommend to a friend

(1,871 total reviews)
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Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
3.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Commission John Lewis is a nice place to work Coffee

Cons

Mystery Shopper Pressure Hard to get off shifts

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Nespresso Response
3w
Hello, Thank you for sharing your feedback regarding your experience with us. We appreciate your positive comments about the remuneration structure and the availability of coffee. Regarding the pressure from mystery shopper evaluations, it is crucial for us to cultivate an environment where employees feel confident and supported in their roles. Additionally, we understand that securing time off can be challenging, and we are continuously exploring ways to improve our scheduling practices to better accommodate our team. We will share your insights with the relevant team to enhance our workplace conditions. Wishing you all the best in your future endeavors. Thank you.
3.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Tasks are clear. Somewhat smooth operation procedures.

Cons

During busy seasons it's stressful and emotionally draining

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Nespresso Response
1mo
Hello, Thank you for taking the time to share your feedback and reflect on your experience at Nespresso. We are pleased to read that you valued the clear tasks and the structured nature of our operational procedures, as clarity and consistency are important to us. Regarding the drawbacks you highlighted, it is upsetting to know that you felt stress on your position. Your comments have been noted and will be taken into consideration as we continue to develop our operational approach and support our teams, especially during periods of increased activity. We appreciate all feedback we receive, as it helps us continuously review and enhance our ways of working. Thank you for your contribution, and we wish you every success in your future professional endeavors.
4.0
Apr 13, 2026

Good Pay

Recommend
CEO approval
Business Outlook

Pros

Pay was good, proportional to the work included

Cons

Quite boring - can end up with tons of free time to kill on location

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Nespresso Response
1mo
Hello, Thank you for taking the time to share your experience with us. We’re pleased to hear that you found the compensation aligned with the responsibilities of the role—this is something we continuously strive to ensure across our teams. We also appreciate your honest feedback regarding the pace of the work. At Nespresso, we aim to create engaging, dynamic environments, and we recognize that experiences can vary depending on location and timing. Your comment is valuable and will help us reflect on on-site activities' structure to maintain a consistently stimulating and fulfilling workday. We wish you good luck with the career endeavors. Thank you.
Viewing 10 - 12 of 1,871 Reviews

Glassdoor has 3,220 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.