Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,223 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 73% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

73% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Brand Ambassador (22) , Coffee Advisor (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and free coffee on the job" ((in 182 reviews)); "Free coffee is a cool perk, but I had better espresso." ((in 123 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Great Team and Product" ((in 73 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 73 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 165 reviews)); "Work work work No work life balance!" ((in 44 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 36 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

73% would recommend to a friend

(1,872 total reviews)

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,872 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Jun 7, 2025

yesssss so gooodddd

Senior boutique specialist

Recommend

CEO approval

Business Outlook

Pros

yesss soooo good ok yes

Cons

yesss it’s so good ok yes

Nespresso Response

1y

Hello Colleague, Thank you for sharing your enthusiastic feedback! We are thrilled to hear that you find your experience with us to be positive and enjoyable. It’s wonderful to know that you appreciate the aspects of our workplace that contribute to your satisfaction. While your excitement is infectious, we also want to ensure that we address any areas for improvement. If there are specific challenges or suggestions you have in mind, please feel free to share them. Our goal is to create an environment that not only meets your expectations but also supports your growth and well-being. We encourage you to reach out to your local HR team if you have any further thoughts or ideas. Wishing you continued success and happiness in your career with us. Thank you.

4.0

Jun 7, 2025

Good part time role

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

- Nice co-workers. - Lots of free coffee, both on shift and personal allowances. - Free machine after passing probation. - Discount on products.

Cons

- Quite busy, especially during peak seasons. - You are expected to push subscriptions to customers. - 'Self service' section in boutiques attracts lots of customers who just want a free coffee, feels like a waste of time.

Nespresso Response

1y

Hello, We would like to extend our thanks for your feedback and the perspectives you have provided. It's pleasing to hear that you appreciate the supportive atmosphere created by your co-workers, and the generous coffee perks available to you. It’s great to know that you value the free machine after probation, and the discounts on our products. We also recognize the challenges you mentioned, particularly during peak seasons, and the expectation to promote subscriptions. Your feedback regarding the self-service section is important, and we understand how it can sometimes feel less productive. We are committed to continuously improving our processes towards enhancing the overall experience for our employees and customers alike. Your input is invaluable to us, and we are always open to hearing more. Wishing you much success in your next role. Thank you.

1.0

Jun 3, 2025

selection process forever

Internal/corporate communications manager

Recommend

CEO approval

Business Outlook

Pros

good salary range and they offer relocation. You will get high salary due to cost of living but can find cheap rent if you avoid Manhattan and Brooklyn. Will most likely let you work two days from home.

Cons

you will be forever waiting for recruiting to sift through application. Once they reach out for their pre-liminary questions, they take about a month or two to just line people up for interviews only to wait, wait. wait. they never answer questions while you are waiting.

Nespresso Response

11mo

Hello, Thank you for sharing your feedback. If you have any additional concerns, please reach out directly to your HRBP. Wishing you well.

Viewing 124 - 126 of 1,872 Reviews

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yesssss so gooodddd

Good part time role

selection process forever

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