Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,240 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 75% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

75% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"And throwing benefit are great." ((in 183 reviews)); "Free machine and free coffee , some discount but not impressed .." ((in 128 reviews)); "Pay is good and is widely flexible" ((in 117 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Great Team and Product" ((in 66 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 158 reviews)); "no work life balance concidered" ((in 48 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

75% would recommend to a friend

(1,881 total reviews)

Alfonso Gonzalez Loeschen

71% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,881 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Apr 4, 2022

Nespresso Canada review

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Great product Good work atmosphere Reasonable pay

Cons

Hours get cut sometimes which was a bit stressful

Nespresso Response

4y

Hello Colleague, Thank you for your feedback. We appreciate the positives of working at Nespresso that you described. We are building an environment with diversity and inclusion that creates positive disruption, embraces innovation, and empowers people and teams to win. In addition to that, we are happy to provide our employees with market-competitive Total Rewards package, which includes base salary. Regarding the cons you outlined, it is unfortunate to hear you were not satisfied with some elements of your experience, such as working hours. We strive to find the right balance between the customer and business needs and flexible work hours of our teams. We will make sure to pass your feedback to the respective team. We wish you well with your new endeavors. Thank you, Guillaume Le Cunff, CEO

3.0

Apr 4, 2022

You will learn and develop evenly, but work very hard and won't be compensated.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It's like a business school, with good people, honestly. also, it's a fun environment and lots of coffee

Cons

it's hard work, hard hours, and the salary is not in alignment with the work

Nespresso Response

4y

Hello Colleague, Thank you for sharing your feedback and review with us. Though it's great to see you enjoy your working environment and different perks we offer at Nespresso, it's unfortunate to read about the areas you see as cons. We assure you that our people are top priority for us, and it is important that we provide a comfortable working conditions for every employee. We work to offer our employees at Nespresso a market-competitive Total Rewards package, which includes base salary, bonus/incentives, benefits, and learning. In addition to this, we strive to find the right balance between the customer and business needs and flexible work hours of our teams. Given we are demanding and striving for excellence, we want every employee to find their right fit within our company. We would like to hear more from you to look into your concerns. Please, reach out to your local HR or Management team. With your additional comments, we can look further into what you raise and find the best possible solution. Wishing you much success. Best regards, Guillaume Le Cunff, CEO

4.0

Apr 1, 2022

Nespresso Australia

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Flexible company to work for, lots of bonuses like free coffee

Cons

The business model has deteriorated since I first started with the company

Nespresso Response

4y

Hello Colleague, We appreciate your feedback and review. Thank you for sharing the positives of working for Nespresso. Our people are our top priority and we always strive to provide a positive working environment. Also, we are proud to offer our employees with a market competitive package as part of our Total Rewards. Regarding the cons you described, we would like to hear more from you to look into your concerns. Please feel free to reach out to your Line Manager, local HR or Management team. With your additional comments, we can look further into what you raise. Wishing you continued success at Nespresso. Best regards, Guillaume Le Cunff, CEO

Viewing 1312 - 1314 of 1,881 Reviews

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Nespresso Canada review

You will learn and develop evenly, but work very hard and won't be compensated.

Nespresso Australia

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