Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,240 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 75% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

75% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Good benefits and perks every month" ((in 184 reviews)); "Discounts and free coffee, although that is stopping very soon." ((in 124 reviews)); "Pay is good and is widely flexible" ((in 111 reviews)); "Good salaries and bonuses." ((in 80 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 77 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 160 reviews)); "Work work work No work life balance!" ((in 46 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "The managers don't care if you die at your desk." ((in 42 reviews)); "Upper management and corporate expectations are absurd." ((in 25 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

75% would recommend to a friend

(1,881 total reviews)

Alfonso Gonzalez Loeschen

71% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,881 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Mar 17, 2022

Good job

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Good part time or full time job

Cons

No cons for this position

Nespresso Response

3y

Dear Coffee Specialist, Our people, yourself included, are what make Nespresso great. I am glad to hear you find your part-time job to be a "good job." My inbox is always open should you want to discuss any ways in which we can improve in the future. Please don’t hesitate to reach out. All my best, Alfonso Gonzalez CEO, Nespresso North America

3.0

Mar 16, 2022

Coffee Specialist Review

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great coffee knowledge, good company ethos, good introduction to retail if you don't have any experience.

Cons

No commission - a high focus on performance and KPIs but without commission, being a top performer was very encouraging.

Nespresso Response

4y

Hello Colleague, Thank you for sharing your feedback with us. We are happy to read that you enjoyed training and learning opportunities we provide at Nespresso, as well as our company ethics. It's unfortunate you were not fully satisfied with your working experience. Our business is growing and evolving, and we appreciate our Nespresso teams' collaborative efforts to deliver the best sales and service to our customers. The key to success is due to the meaningful contributions of our people at Nespresso. If you want to share more feedback with us, please contact your former local HRBP or Management Team. We wish you much success with your future endeavors. Best regards, Guillaume Le Cunff, CEO

5.0

Mar 15, 2022

Great workplace, plus free coffee

Digital supervisor

Recommend

CEO approval

Business Outlook

Pros

Dynamic workplace with wonderful colleagues. Customer oriented business, with a genuine interest in sustainability and limiting negative impact on our planet. There's plenty of opportunity at Nespresso!

Cons

The structure can be a bit archaic, but the will is there.

Nespresso Response

4y

Hello Colleague, Thank you for your feedback. It is great to see you enjoy the experience of working at Nespresso. We are building an environment with diversity and inclusion that creates positive disruption, embraces innovation and empowers people and teams to win. Our commitment to bringing about the social, environmental and economic conditions that are required to achieve global sustainability is something we strive to build on every day. Sustainability is embedded into every aspect of the Nespresso. Also, It's always a pleasure to work with someone who is passionate and eager to learn and grow with us. Regarding the cons you outlined, we will make sure to pass your feedback to the management of the local team. Wishing you continued success at Nespresso. Best regards, Guillaume Le Cunff, CEO

Viewing 1327 - 1329 of 1,881 Reviews

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Great workplace, plus free coffee

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