Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,241 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and free coffee on the job" ((in 195 reviews)); "discounts and free coffee" ((in 113 reviews)); "Pay is good and is widely flexible" ((in 108 reviews)); "Good salaries and bonuses." ((in 80 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 77 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 155 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 47 reviews)); "The managers don't care if you die at your desk." ((in 38 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews)); "They play favoritism unlike anything I have ever witnessed." ((in 19 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,882 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Feb 2, 2022

Great but could improve

Project manager

Recommend

CEO approval

Business Outlook

Pros

Workplace and people are the best

Cons

Nespresso used to be a very dynamic company with a great culture. Today things are changing as they become bigger and they merge with the Nestle group. Less agility more senior people and less opportunities for young people.

Nespresso Response

4y

Hello Colleague, Thank you for sharing your feedback with us. It's a pleasure to know that you enjoyed working with your team and working conditions. We are building an environment with diversity and inclusion that creates positive disruption, embraces innovation and empowers people and teams to win. It's unfortunate to know you were not fully satisfied with your experience. At Nespresso, we never stop challenging ourselves and are consistently working to improve our ways of working and innovate with empowered people across the company. We greatly appreciate the efforts of our employees in providing quality customer service. Given we are demanding and striving for excellence, we want every employee to find their right fit within our company. If you want to share more feedback with us, please, reach out to your former local HR or Management team. With your additional comments, we can look further into what you raise. Wishing you much success in your new endeavors. Best regards, Guillaume Le Cunff, CEO

1.0

Feb 2, 2022

I wouldn’t

Sales support analyst

Recommend

CEO approval

Business Outlook

Pros

I’ve met some good people there.

Cons

Underhanded expectation to work a lot of hours outside time. Compensation is low, expectation high. Consistent message around caring for people is not backed by action.

Nespresso Response

4y

Hello Colleague, Thank you for sharing your feedback with us. Though it's great to read that you enjoyed working with your colleagues, it's unfortunate to read about the cons you described. We invest a great deal in our people, teams and organization to have the right caring culture where people respect, help and inspire each other to grow and succeed. Should you want to share more details about your concerns, please reach out to your Management Team or BEO of your market, Jean-Marc Dragoli. Wishing you continued success at Nespresso. Best regards, Guillaume Le Cunff, CEO

3.0

Jan 28, 2022

Satisfied

Graduate management trainee

Recommend

CEO approval

Business Outlook

Pros

Good employer with good culture

Cons

Long working hours in events

Nespresso Response

4y

Hello Colleague, Thank you for your feedback and review. We appreciate the positives of working at Nespresso including our company values and culture. Regarding the cons you outlined, we are sorry to hear that you are not satisfied with some elements of your experience. Our people are our top priority and we always strive to offer comfortable working conditions for our employees. We encourage you to reach out to your Manager or ManCom member to share your comments regarding areas of improvement. Wishing you continued success at Nespresso. Best regards, Guillaume Le Cunff, CEO

Viewing 1363 - 1365 of 1,882 Reviews

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