Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,241 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and free coffee on the job" ((in 195 reviews)); "discounts and free coffee" ((in 113 reviews)); "Pay is good and is widely flexible" ((in 108 reviews)); "Good salaries and bonuses." ((in 80 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 77 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 155 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 47 reviews)); "The managers don't care if you die at your desk." ((in 38 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews)); "They play favoritism unlike anything I have ever witnessed." ((in 19 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,882 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Jan 25, 2022

Nespresso

Assistant boutique manager

Recommend

CEO approval

Business Outlook

Pros

Free coffee and a machine.

Cons

Location and strange upper management.

Nespresso Response

4y

Hello Colleague, We appreciate your feedback. Thank you for sharing the positives of working for Nespresso. We are proud to offer our employees a market competitive package as part of our Total Rewards. Regarding the cons you outlined, it is unfortunate to hear you were not satisfied with some elements of your experience. We assure you that our people are top priority for us, and it is important that we foster a positive working environment by ensuring our employees' safety and well-being. In addition to this, we invest a lot in our leaders and employee’s development, so they can work together well and achieve what they aspire in their careers. Given we are demanding and striving for excellence, we want every employee to find their right fit within our company. We would like to hear more from you to look into your concerns. Please, reach out to your former Line Manager, local HR, or Management team. With your additional comments, we can look further into what you raise. We wish you much success with your new endeavors. Best regards, Guillaume Le Cunff, CEO

5.0

Jan 22, 2022

Goood

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good pay and the manager was nice 😊

Cons

Boring because spent the time alone

Nespresso Response

4y

Hello Colleague, Thank you for your feedback and review. We are proud to offer our employees with market competitive benefits as a part of our Total Rewards package, which includes base salary. We are also pleased that you enjoyed working with your Manager. At Nespresso we invest in our leaders and employees development, so they can work together well and achieve what they aspire in their careers. Wishing you the best in your future endeavors. Best regards, Guillaume Le Cunff, CEO

3.0

Jan 19, 2022

Used to be good

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Usually good co workers Free coffee whenever Upward mobility within company

Cons

Overworked Understaffed Get in get out mentality by most

Nespresso Response

4y

Hello Colleague, Thank you for sharing your feedback with us. We are pleased to know that you enjoyed our career development opportunities and working with your colleagues. Regarding the cons, we are sorry to hear that you were not satisfied with some elements of your working experience. Our people are our top priority and we always strive to offer comfortable working conditions for our employees. Given we are demanding and striving for excellence, we want every person to find their right fit within our company. If you want to share more feedback with us, so we can look further into your comments, please feel free to contact your former ManCom member or HR team. Wishing you the best in your future endeavors. Best regards, Guillaume Le Cunff, CEO

Viewing 1366 - 1368 of 1,882 Reviews

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