Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,238 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"And throwing benefit are great." ((in 187 reviews)); "Free machine and free coffee , some discount but not impressed .." ((in 116 reviews)); "Pay is good and is widely flexible" ((in 114 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 83 reviews)); "Good salaries and bonuses." ((in 73 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 160 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 47 reviews)); "The managers don't care if you die at your desk." ((in 39 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews)); "Management by process, communication is bad, no promotions except for the happy few friends of the bosses...." ((in 19 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,880 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,880 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,880 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

3.0

Sep 26, 2021

Okay Company

Sales bdm

Recommend

CEO approval

Business Outlook

Pros

-You drive your own success - You can achieve high results if you put in the man-hours

Cons

-Lack of Management/ Mentorship -Lack of Succession

Nespresso Response

4y

Hello Colleague, Thank you for the feedback. We are incredibly grateful for the talent at Nespresso who is passionate about what we do. Our business is evolving and we appreciate the efforts of our employees to achieve success. We were disappointed to read your cons specifically connected to the management team and career progression. At Nespresso, we invest in our leaders and employees development, so they can work together well and achieve what they aspire in their careers. Should you want to have a further conversation, please contact your BEO, he would be willing to listen to the feedback you have. Wishing you continued success at Nespresso. Best regards, Guillaume Le Cunff, CEO

5.0

Sep 23, 2021

Experience

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

It really helped me grow as a person. Meet amazing people and learnt a lot from everyone.

Cons

Working in retail you have to deal with aggressive customers, so it wasn't the company but customers in general.

Nespresso Response

4y

Hello Colleague, Thank you for your feedback. We are happy that you enjoyed working with your collegues and apreciated the possibility to grow. Regarding your concerns, it is disappointing to read you had some challenging customers. Wishing you continued success at Nespresso. Best regards, Guillaume Le Cunff, CEO

4.0

Sep 19, 2021

Good company

Brand strategy

Recommend

CEO approval

Business Outlook

Pros

The people and the brand

Cons

Opportunities to grow, work life balance

Nespresso Response

4y

Hello Colleague, Thank you for the feedback and for recognizing out brand and working with your colleagues. Regarding your concerns, we invest in our employees and make it priority that employees are properly trained and are fully capable of doing their jobs and has a work-life balance. We suggest working with your manager to discuss additional learning you are interested in and to find more balance in your schedules. Wishing you continued success at Nespresso. Best regards, Guillaume Le Cunff, CEO

Viewing 1417 - 1419 of 1,880 Reviews

Jobs at Nespresso

Retail Assistant Store Manager, Flatiron, NY

Retail Sales Associate

Retail Sales Supervisor

Retail Sales Associate, Chestnut Hill

Retail Sales Associate, part-time

Nespresso

Nespresso reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Okay Company

Experience

Good company

Jobs at Nespresso

Nespresso reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Nespresso reviews FAQs

Jobs at Nespresso