Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,238 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and free coffee on the job" ((in 194 reviews)); "Pay is good and is widely flexible" ((in 115 reviews)); "discounts and free coffee" ((in 113 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 74 reviews)); "Good salaries and bonuses." ((in 72 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 159 reviews)); "no work life balance concidered" ((in 49 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 47 reviews)); "The managers don't care if you die at your desk." ((in 43 reviews)); "Upper management and corporate expectations are absurd." ((in 26 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,880 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,880 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

3.0

Sep 9, 2021

Great brand, toxic management

Product manager

Recommend

CEO approval

Business Outlook

Pros

Great product/brand Great benefit for employee Talented team

Cons

Work load No work/life balance No interdepartmental synchronisation Manager is not supportive in marketing department, create a culture of finger pointing and blames. Takes all the credit and never backs up the team. Doesn't empower the team

Nespresso Response

4y

Hello Colleague, Thank you for the feedback. We are proud to offer our employees a market competitive package as part of our Total Rewards. It is good to hear you find the people in our organization talented and our product great. Also, we thank you for sharing your concern about management. At Nespresso, we invest a lot of efforts in the development of our leaders and employees, so that they can work well together and achieve what they aspire to in their careers. It's, also, very imporatnat for us to ensure that our employees have work-life balance. We would welcome hearing more specifics from you. With your additional comments, we can look further into what you raise. Please feel free to contact your ManCom member, HR team or Jean-Marc Dragoli, BEO of your market. Wishing you continued success at Nespresso. Best regards, Guillaume Le Cunff, CEO

3.0

Sep 5, 2021

Management Turnover High

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Team members are all great to work with whichever Boutique you are at.

Cons

Management is not great, team turnover is high once management positions are unfulfilled

Nespresso Response

4y

Hello Colleague, Thank you for sharing your feedback with us. We are happy to read that you enjoy working with your team members. Regarding the cons you outlined, at Nespresso, we invest a great effort in our leaders and employee’s development, so they can work together well and achieve what they aspire in their careers. If you want to share more feedback with us, we would like to look further into you comments. Please feel free to contact your ManCom member, HR team or BEO of your market. Wishing you continued success at Nespresso. Best regards, Guillaume Le Cunff, CEO

4.0

Sep 3, 2021

Part time Coffee Specialist

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Great coworkers and friendly management

Cons

Really busy during holidays and weekend

Nespresso Response

4y

Hello Colleague, Thank you for the feedback. We are happy to hear you enjoy working with your boutique colleagues and enjoyed your working environment. Regarding improvement areas you outlined, please speak to your Line Manager, ManCom member, or HRBP to discuss with them your concerns. Wishing you continued success at Nespresso. Best regards, Guillaume Le Cunff, CEO

Viewing 1426 - 1428 of 1,880 Reviews

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Nespresso

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Great brand, toxic management

Management Turnover High

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