Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,228 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"good benefits and over all environment" ((in 189 reviews)); "discounts and free coffee" ((in 124 reviews)); "Pay is good and is widely flexible" ((in 111 reviews)); "Good salaries and bonuses." ((in 78 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 77 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 160 reviews)); "no work life balance concidered" ((in 45 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,875 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Sep 30, 2022

Lacking Systems infrastructure

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Usually good work life balance, generous coffee stipend

Cons

Primitive reporting and systems infrastructure

Nespresso Response

3y

Dear Former Employee, Thank you for taking the time to share feedback on your time with Nespresso. We are proud of our competitive compensation and benefits package which includes excellent perks, like free coffee and machines, like you mention. Work-life balance is critical to employee wellbeing, and I am happy to read you found this at Nespresso. To your point on our systems, we are constantly working to improve our technology across our global network, including reporting and POS systems, and I have no doubt that together, with laser focus in this area, we will strengthen the business even more. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

3.0

Aug 29, 2022

Wrongfully terminated

Assistant store manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits, free coffee machine

Cons

No work life balance, no room for growth.

Nespresso Response

3y

Dear Former Store Manager, Thank you for highlighting the “great benefits” at Nespresso. We take great pride in our compensation and benefits package which includes perks, like free coffee and machines. To your point on growth, we strive to develop and promote our talent from within and are proud to be able to offer employees career advancement and mobility throughout the Nespresso and Nestlé USA organizations. I want to emphasize that Nespresso is dedicated to providing an environment that inspires and excites our employees. We value the contribution each employee makes to the overall culture at Nespresso and are always looking for ways to invest in our employees’ experience and growth. I value your feedback, and I encourage you to reach out should you want to discuss any ways in which we can improve in the future. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

4.0

Aug 14, 2022

Its fine

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Coffee perks nice sales Associates

Cons

Limited advancement to Promote through the company

Nespresso Response

3y

Dear Current Sales Associate, Thank you for your 6 years of service at Nespresso! We take great pride in our compensation and benefits package which includes perks, like free coffee and machines. In regard to growth, we strive to develop and promote our talent from within and are proud to be able to offer employees career advancement and mobility throughout the Nespresso and Nestlé USA organizations. I encourage you to engage with us directly to discuss development and your own career path. Please don’t hesitate to reach out to me if you ever have ideas on ways in which we can improve on this or any other topics. All my best, Alfonso Gonzalez CEO, Nespresso North America

Viewing 145 - 147 of 1,875 Reviews

Jobs at Nespresso

Retail Stock Associate, Part-time

Customer Facing Supply Chain Specialist (B2B Planning)

Retail Sales Associate

Retail Sales Associate, Aventura Mall

Retail Stock Associate, Part-time

Nespresso

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Reviews by job title

Lacking Systems infrastructure

Wrongfully terminated

Its fine

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