Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,224 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Brand Ambassador (22) , Coffee Advisor (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 191 reviews)); "discounts and free coffee" ((in 124 reviews)); "Pay is good and is widely flexible" ((in 115 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 72 reviews)); "Good training on full time employees" ((in 57 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 167 reviews)); "Work work work No work life balance!" ((in 45 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "The managers don't care if you die at your desk." ((in 39 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,872 total reviews)

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,872 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Apr 21, 2025

They changed

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Blind coffee tasting weekly Incentives

Cons

Limited career advancement opportunities Regional manger does not care about people

Nespresso Response

1y

Hello, Thank you for sharing your review with us. Even though we are pleased to know that you enjoyed our coffee tastings, we appreciate your honesty about the challenges you faced. At Nespresso, we understand the importance of fostering a transparent and nurturing environment where everyone can learn and develop their skills. We also invest significantly in our management team to foster a supportive culture where all employees feel valued and well-informed. Your feedback is important to us, as it helps us improve. We will make sure to pass it to the responsible team, but you are always welcome to share more details with your former local HR team as well. Wishing you much success in your new endeavors. Thank you.

2.0

Apr 16, 2025

Nespresso review

Stocker

Recommend

CEO approval

Business Outlook

Pros

Flexible hours Non-customer facing work environment

Cons

Often asked to perform roles beyond initial job description Early mornings(can be a pro) Often hired on a part-time contract but still given full-time hours and responsibilities w/o any additional benefits

Nespresso Response

1y

Hello Colleague, Thank you for sharing your feedback about your role at Nespresso. We’re glad to hear that you appreciate the flexibility in your schedule and find the work environment comfortable. We also acknowledge the challenges you mentioned regarding your responsibilities and the expectations associated with part-time contracts, as well as the early morning shifts. It’s important to us that all team members feel supported and valued in their roles, and we take your comments seriously as we work towards continuous improvement. Your insights are valuable as we refine our practices. If you have any further thoughts or suggestions, please reach out to your local Management or HR team to discuss your concerns in more detail and find the best possible solution. Wishing you continued success in your position. Thank you.

5.0

Apr 15, 2025

Great place

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Really amazing managers who cared

Cons

The amount of traffic from customers

Nespresso Response

1y

Hello Colleague, Thank you for taking the time to provide us with your review. We are delighted you appreciate your management. At Nespresso, we invest a lot in our management team so that everyone is works together well and is cared for. Regarding the cons you brought up, we greatly value the efforts of our employees in providing quality service. It is important to us to ensure comfortable working conditions and proper support for everyone. We value your feedback and advise you reach out to your local Management or HR team to discuss your concerns in more detail and find the best possible solution. Wishing you the best in your career at Nespresso. Thank you.

Viewing 151 - 153 of 1,872 Reviews

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