Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,225 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Brand Ambassador (22) , Coffee Advisor (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 191 reviews)); "discounts and free coffee" ((in 124 reviews)); "Pay is good and is widely flexible" ((in 115 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 72 reviews)); "Good training on full time employees" ((in 57 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 167 reviews)); "Work work work No work life balance!" ((in 45 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "The managers don't care if you die at your desk." ((in 39 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,872 total reviews)

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,872 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Apr 9, 2025

Decent Environment, but Lacks Transparency

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free coffee, coffee machine and very good insurance package.

Cons

Lack of real transparency in processes and opportunities. Salaries just on average or below

Nespresso Response

1y

Hello, Thank you for taking the time to share your thoughts regarding your experience at Nespresso. Even though we are pleased to know that you enjoyed different benefits we provide our people with, such as free coffee and insurance package, we are sorry to read the cons you stated. We take such feedback seriously as it helps us identify areas for improvement. At Nespresso, we are committed to fostering a culture of fairness and transparency. We continually strive to enhance our processes involving multiple decision makers to ensure that all employees have equal access to growth opportunities based on their performance and receive all the necessary support in their career development. In addition to this, we always strive to have efficient and transparent communication in terms of processes. As for the salary, we continuously review our compensation packages to ensure they remain locally competitive. We will share your feedback with the responsible team. You are also always welcome to reach out to your former local HR team with any additional details. Your voice is important to us, and we are dedicated to creating a supportive and equitable environment for all employees. We wish you well in your new endeavors. Thank you.

5.0

Apr 9, 2025

Good

Programmer

Recommend

CEO approval

Business Outlook

Pros

All good to work there

Cons

I have no complaints at all

Nespresso Response

1y

Hello Colleague, Thank you for taking the time to share your positive experience at Nespresso. We are delighted to hear that you find your work environment enjoyable and that everything is going well for you. Your satisfaction is important to us, and we truly appreciate your feedback. If you have any further thoughts or suggestions in the future, please feel free to reach out to your HR team. Wishing you continued success in your role. Thank you.

4.0

Apr 9, 2025

lack of career growth

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

good place to learn retail basics and a good stepping stone towards other brands

Cons

limited career progression, no work life balance, inflexible managers

Nespresso Response

1y

Hello Colleague, Thank you for sharing your feedback and appreciate your honest input and perspective. We strive to provide a supportive and educational environment for our employees, and it's great to know that you found it beneficial. Additionally, we understand your concerns about career progression opportunities. At Nespresso, we are committed to providing our employees with opportunities for professional development and growth, as well as informing them on ways to enhance horizontal and vertical mobility within the organization. Also, maintaining a healthy work-life balance is crucial, and we recognize the importance of this for our employees. We will continue to explore ways to enhance wellness and ensure our managers are supportive and flexible in their approach. We wish you the best in your role and appreciate your contribution to our ongoing efforts to improve. Thank you.

Viewing 154 - 156 of 1,872 Reviews

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Decent Environment, but Lacks Transparency

Good

lack of career growth

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