Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,227 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"good benefits and over all environment" ((in 189 reviews)); "discounts and free coffee" ((in 124 reviews)); "Pay is good and is widely flexible" ((in 111 reviews)); "Good salaries and bonuses." ((in 78 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 77 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 160 reviews)); "no work life balance concidered" ((in 45 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,874 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by demographic groups

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Gender

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,874 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

1.0

Mar 15, 2022

bad

Specialist

Recommend

CEO approval

Business Outlook

Pros

not a lot of perks

Cons

management was terrible. made me hate my job.

Nespresso Response

2y

Dear Specialist, We appreciate you taking the time to share your feedback. Let me assure you, Nespresso is dedicated to fostering an environment that inspires and excites our employees. We invest significantly in our employees’ learning and development -- This applies especially to our managers, to equip them to lead with empathy and compassion. Our HR team is ready to respond when notified if managers are not meeting these expectations. Please reach out to me directly if you would like to discuss further. Barbara LaRocca VP of HR

3.0

Feb 11, 2022

Fabulous brand with purpose and great quality

Senior manager, marketing

Recommend

CEO approval

Business Outlook

Pros

- best coffee quality - strong brand - great global commitments in the n the CSV space and opportunity to create impact in the US market.

Cons

- very hierarchical - individuals are little empowered - lack of accountability across teams

Nespresso Response

4y

Dear Former Senior Manager, I appreciate you taking the time to leave a review and was happy to read you consider Nespresso a “fabulous brand” – I couldn’t agree more. We’re proud to offer the “best coffee quality” to our customers. In terms of areas for improvement, I believe our team works best when we work together across levels and departments and I am always open to hearing ideas to further collaboration. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

1.0

Feb 2, 2022

expensive products

Sales associate/cashier

Recommend

CEO approval

Business Outlook

Pros

good hourly pay, casual attire

Cons

expensive products, not enough hours, poor location for demonstrations.

Nespresso Response

4y

Hello Colleague, We appreciate your feedback and review. Thank you for sharing the positives of working for Nespresso. Regarding the cons you outlined, it is unfortunate to hear you were not satisfied with some elements of your working experience. Ensuring a great employee experience is a top priority for Nespresso. We would welcome hearing more specifics from you. With your additional comments, we can look further into what you raise. Please reach out to your HR team, former ManCom member or BEO of your market, Alfonso Gonzalez. We wish you well with your new endeavors. Thank you, Guillaume Le Cunff, CEO

Viewing 151 - 153 of 1,874 Reviews

Jobs at Nespresso

Retail Stock Associate

Retail Stock Associate, Part-time

Retail Sales Associate

Customer Facing Supply Chain Specialist (B2B Planning)

Retail Sales Associate, Aventura Mall

Nespresso

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Fabulous brand with purpose and great quality

expensive products

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