Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,227 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"good benefits and over all environment" ((in 193 reviews)); "discounts and free coffee" ((in 125 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 69 reviews)); "Good training on full time employees" ((in 56 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 160 reviews)); "Work work work No work life balance!" ((in 47 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,874 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,874 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Oct 28, 2021

Poorly Managed and Outdated

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pretty fair pay all considered

Cons

Painfully outdated processes and refusal to update them. Constantly putting bandaids on problems that are chalked up to not operating in the 21st century.

Nespresso Response

4y

Dear Former Employee, Thank you for your feedback. We are proud to offer employees competitive compensation and a benefits program. Our technology tools have been undergoing updates, but if you have ideas for improvements, I’d like the opportunity to discuss them with you. We’re here to help and always looking to improve both technologically and operationally. If you would like to discuss any of this further, I encourage you to reach out to me directly. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

4.0

Sep 30, 2021

Great company. Little care for the employee

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

- Great teaching - Great managers

Cons

- Little time off - Expected to take calls back to back with little breaks

Nespresso Response

4y

Dear Coffee Specialist, We value the contribution each employee makes to the overall culture at Nespresso and we are always looking for ways to invest in the development and wellbeing of our employees. We actively encourage and implement ways of working to support work-life balance – since you mentioned having great managers, I encourage you to talk with your manager about your schedule so together you can identify ways in which you can achieve balance. Please don’t hesitate to reach out to me directly to discuss, I value employee feedback, and I appreciate you taking the time to share yours. All my best, Alfonso Gonzalez CEO, Nespresso North America

1.0

Sep 14, 2021

Struggling with no Support

Senior coordinator

Recommend

CEO approval

Business Outlook

Pros

no pros at this time

Cons

The Global CRC Director needs to come rescue the COE in the US- the teams are struggling with no support. There so much stress in the COE and it’s not being addressed. There is no room to advance in the company and management makes changes that benefit one team and add stress to the other.

Nespresso Response

4y

Dear Nespresso Colleague, Nespresso is dedicated to providing an environment that inspires and excites our employees. We value the contribution each employee makes to the overall culture at Nespresso and are always looking for ways to invest in the wellbeing of our employees. I value your feedback, and I hope you will take the opportunity to continue to engage with us directly. We offer several forums for listening and sharing, and together, we will work to address these points as a team. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

Viewing 154 - 156 of 1,874 Reviews

Jobs at Nespresso

Retail Sales Associate

Retail Sales Associate, Madison Ave., NY, full-time

Customer Facing Supply Chain Specialist (B2B Planning)

Retail Stock Associate

Retail Stock Associate, Part-time

Nespresso

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Poorly Managed and Outdated

Great company. Little care for the employee

Struggling with no Support

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