Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,229 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"And throwing benefit are great." ((in 179 reviews)); "Free coffee is a cool perk, but I had better espresso." ((in 133 reviews)); "Pay is good and is widely flexible" ((in 113 reviews)); "Great Team and Product" ((in 74 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 70 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 158 reviews)); "no work life balance concidered" ((in 45 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 42 reviews)); "The managers don't care if you die at your desk." ((in 42 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,875 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by demographic groups

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

4.0

Sep 2, 2017

Nice Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Generally very good experience, learned a lot

Cons

Some management issues can be improved

5.0

Sep 2, 2017

I love working for Nespresso! The future of the company is innovative and bright and am excited to be a part of it!

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Great company who cares about their employees. This company invest in training for all employees which is extremely important. Listening to our CEO speak is very inspiring because he listens and takes action when there is a concern. This makes me want to continue to give my all and contribute as best I can. The entire home office team is personable and very welcoming. They encourage you to reach put to them for any reason, at any time and you will get an immediate response .

Cons

Technology is challenging for the customer facing employees. They know this is a concern and reassure us they are trying to fix it.

Nespresso Response

8y

Hello – Thank you for your enthusiasm and comments about your experience as a Nespresso boutique assistant manager. I am happy to read that you are enjoying your job and the benefits that came with it, from employee discounts to professional development trainings. When my schedule allows, I enjoy interacting with Nespresso employees, listening to them and also answering their questions. In the newest boutiques, we have now introduced a new technology that allows the Boutique Coffee Specialists to take orders on a tablet and fulfill them in a more efficient and customer-friendly way. Also, on a global level, we are working with Nestlé teams to review and enhance IT processes. Upgrades are in the pipeline. Thank you, Guillaume Le Cunff President @ Nespresso USA

4.0

Aug 29, 2017

Genuine care, lots of beans to juggle

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Working at Nespresso is what you make of it. If you are looking to slack, you can probably do that, but don't think it won't go unnoticed. If you put in the time and hard work, it will be rewarded. Nespresso has a decent compensation package including club credit, time off, benefits, PAID LUNCHES(!), travel compensation, and training opportunities. I can't speak to life in the boutiques, but the corporate office is busy and constantly changing. Work-life balance is fair, though some departments are probably putting in more hours than needed. I don't know if this is the corporate atmosphere so much as their own work ethic.

Cons

Misguided or uncommunicated strategies can be difficult to act on. Reliance on HQ is awkward, and often causes unnecessary delays.

Nespresso Response

8y

Hello, Thank you for your review. I totally agree with your analysis of our workplace culture. At Nespresso, we strive to empower our employees to take initiatives and also be responsible for their own development. At times, the workload is hectic however it provides a rich, diverse and rewarding experience. Our employee package covers a wide spectrum of benefits, such as our coffee perks, learning opportunities and parental leave &support to list a few During the employee information sessions, the monthly Let’s Connect and bi-annual Town Halls, with the management team members we share the latest business updates and also encourage questions. I am all about transparent communication, so please feel free to ask me or your manager. Thank you, Guillaume Le Cunff President @ Nespresso USA

Viewing 1576 - 1578 of 1,875 Reviews

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Nice Company

I love working for Nespresso! The future of the company is innovative and bright and am excited to be a part of it!

Genuine care, lots of beans to juggle

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