Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,229 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"good benefits and over all environment" ((in 193 reviews)); "discounts and free coffee" ((in 125 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 69 reviews)); "Good training on full time employees" ((in 56 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 160 reviews)); "Work work work No work life balance!" ((in 47 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,875 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

3.0

Aug 18, 2017

Avoid working there unless you think your sanity is not important

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Great salaries if you were hired a while ago and are a Nespresso employee (vs. Adecco) - Nestlé's pension plan is great - 10% bonus (if you are a full time Nespresso employee)

Cons

- No one cares about your well being - Ridiculous customer care salary (bonus paid every 3 months if performance goals are achieved but most people don't achieve them) - No organization whatsoever in the marketing campaigns resulting in frustrated customers and stressed, exhausted front end employees - High turnover rate in the management team so its always like starting over with new procedures and ways of working

5.0

Aug 18, 2017

A Great Company to work for that values its Employees

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Leadership, Brand, Culture, Values and Passion.

Cons

Growing Faster than its infrastructure can keep up with.

Nespresso Response

8y

Hello, Thank you for your review and your years of tenure at Nespresso USA. I read with much interest your analysis of our work environment, which is very accurate. People and Passion are part of our DNA and when combined they are the key ingredients of our growth and success. I am always happily surprised to meet employees with such passion and commitment to the Brand. It fuels me! Your point regarding our IT infrastructure is valid but note that several projects are in the pipeline to allow us to grow and be more agile with our tools. Thank you for your feedback on my communication style. I am a big believer in transparent and open communication, so we all have the same level of understanding of our business and our ambitions. Best, Guillaume Le Cunff President @ Nespresso USA

5.0

Aug 17, 2017

Excellent People, Benefits, Growth, Purpose, and Challenge

Supply chain

Recommend

CEO approval

Business Outlook

Pros

Nespresso is the first company (out of 5) I can stand behind the brand because I love this company. It's an amazing feeling to work for a brand that you truly love, as it brings another level of passion for your work. I am a personal promoter of Nespresso because I truly love the brand and the product, as I happily consume our coffee daily. Our commitment to sustainability and our company purpose makes it easy to love the company, as we contribute the most to coffee sustainability in all of our supplier farms globally (industry-wide). Nespresso is an excellent team overall. I love working with my peers, and we promote a lot of cross-functional work, allowing you to immerse yourself in multiple facets of the business. The company is growing rapidly, which is exciting and challenging everyday. I love staying busy, and improving our business, while watching us grow week by week. In parallel, our leadership team fosters growth of all of us, and if you show commitment and positive results then you will be presented many opportunities to continue your personal and departmental growth. Benefits are excellent too.

Cons

No cons to report to leadership

Nespresso Response

8y

Hi - Thank you for your post and your extensive years of service at Nespresso. We are happy to read that you are a proud Brand Ambassador and we commend you for such dedication. Our commitment to sustainable practices started in 2003 with the launch of our AAA program. Throughout the years, we have been working closely with our farmers, our agronomists and other partners on the ground to better our standards and provide customers with the best coffee. We are constantly striving to satisfy our customers with innovation and also by expanding our network of Boutiques across the U.S. Our growth provides opportunities to all in all areas of the business, to develop and take initiatives. Thank you for your enthusiasm. Guillaume Le Cunff President @ Nespresso USA

Viewing 1579 - 1581 of 1,875 Reviews

Jobs at Nespresso

Retail Stock Associate, Part-time

Retail Stock Associate, Part-time

Retail Supervisor, Lenox Square Mall

Retail Stock Associate

Retail Sales Associate, King of Prussia

Nespresso

Nespresso reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Avoid working there unless you think your sanity is not important

A Great Company to work for that values its Employees

Excellent People, Benefits, Growth, Purpose, and Challenge

Jobs at Nespresso

Nespresso reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Nespresso reviews FAQs

Company ratings over time

Jobs at Nespresso