Nespresso reviews

3.8

74% would recommend to a friend

(1,873 total reviews)
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Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,873 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
3.0
May 10, 2016

Nespresso

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free coffee and Machines. My Co-workers were great. I got to have a slightly flexible schedule. I got a nice discount on food and Nespresso items.

Cons

Old fashioned management, not a lot of upward mobility in Office coordinator roll. Small office, lots of hoops to jump through.

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Nespresso Response
10y
Hi – Thank you for your review. I am glad that you enjoyed the coffee perks. At Nespresso, we encourage our employees to take their development into their own hands and seize opportunities. We use our PDG tool to best find the balance between a person’s career development interests with our actual open jobs. I wish you the best with your new endeavors. Best Regards, Guillaume Le Cunff President @ Nespresso USA
3.0
May 3, 2016
Recommend
CEO approval
Business Outlook

Pros

Good benefits, Great product, Some great people left at the company, Strong backing from Nestle, Good stepping stone for your career

Cons

Used to be a very close company with family values, where employees trusted and love their management. Now it is a bit different - management runs the company using fear and show no loyalty to its employees.

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Nespresso Response
9y
Hello – Thank you for your review and comments on our great perks. Although Nespresso USA is a fast-growing company, I strive to demonstrate trust and respect for all employees with whom I interact on a regular basis. Many employee events such as Town Halls are scheduled throughout the year allowing the ManCom team and myself to stay connected with the teams. Since I am unfamiliar with the situation you are referring to, I invite you to share your feedback and concrete examples with us by contacting our confidential employee help-line at 888-424-2409. We will certainly review any specifics you can provide and always improve what has to be improved. Thank you for your comments. Guillaume Le Cunff President @Nespresso USA
3.0
May 3, 2016

Nestle is a great company, but Nespresso is losing its charm

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Nestle benefits -Work shifts -Stores are closed most major holidays

Cons

-Too much hiring of friends/family of corporate employees -Management is not on top of ordering product in stores -More focused on numbers(quantity not quality)

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Nespresso Response
10y
Hello - Thank you expressing the pros of our flexible work arrangements and benefits. I am sorry to hear about your other experiences. We do count on our leaders to recommend to us former colleagues who they have seen perform well in other companies. We want leaders with coffee experience and sometimes would like to bring leaders from other business sectors who we can teach about our top quality coffee. This cross-pollinating brings ideas from the outside and enriches our company. Of course, we have guidelines in place to ensure all employees at all levels throughout the organization abide by our Code of Business Conduct, and our Leaders continue to role model this behavior. With respect to growth opportunities, we are committed to developing our employees using several leadership and management programs including our new Journey to the Heart of the Capsule initiatives. We encourage all of our qualified employees to apply! If you have more specifics you want us to look into, please contact me or our confidential employee help-line at 888-424-2409. Thank you. Guillaume Le Cunff President @ Nespresso USA
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Glassdoor has 3,226 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.