Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,226 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 188 reviews)); "Good Colleagues, Free Coffee, Able to learn coffee knowledge" ((in 127 reviews)); "Pay is good and is widely flexible" ((in 111 reviews)); "Good salaries and bonuses." ((in 74 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 72 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 155 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "Work work work No work life balance!" ((in 41 reviews)); "The managers don't care if you die at your desk." ((in 38 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,873 total reviews)

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,873 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

1.0

Apr 25, 2016

Worst Company Ever - SAVE YOURSELF THE HEADACHE

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free coffee and Free Lunch.

Cons

The culture here is terrible. People doing business in french. Unfriendly people all around. No one even says good morning. Even if you speak they walk by you. The lack of communication between departments is terrible. People in the brand team and CRM will throw you under the bus in a meeting to save their own butts.Pointless accusatory meetings that waste people time. The ones conducting them have nothing better to do and want to feel important. Nothing gets done that way. THe worse thing is there is no type of process to follow at this company. Everything is last minute and rushed. Quantity over Quality here. Head for the hills! Don't work here. Guarantee you will quit soon.

3.0

Apr 22, 2016

Micro managed

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good benefits (part of Nestle) Decent pay 95% get to work from home

Cons

-every moment is micro managed to the second -no growth opportunities -bloated scripting -nepotism

Nespresso Response

10y

Hello – Thank you for your positive feedback regarding the benefits provided to employees. A flexible work environment is important to today’s workplace given the balance employees need, and we are happy that about 15% of our employees have a flexible work arrangement. It is one of the ways we show we care about our employees and families. We are committed to developing our employees using several leadership and management programs and supporting our people with the PDG tool which we use to identify future internal talent. Currently YTD 58% of the open jobs for all salaried positions are filled with internal employees. Also, in 2015, we introduced several improvements to our scripts providing our coffee specialists with more flexibility when interacting with customers. We deployed this at the CRC and in 2016 will be introducing it to the Boutiques. This initiative has been well received, and employees enjoy the empowerment they are given. My team and I uphold and act with equity and fairness. If you have specific examples of where you believe we have fallen short, please speak with me or contact our confidential employee help-line at 888-424-2409. Thank you for your input. Guillaume Le Cunff President @ Nespresso USA

1.0

Apr 21, 2016

Not worth your time or sanity...

Front office associate

Recommend

CEO approval

Business Outlook

Pros

The office has great coffee. You also get pretty decent benefits. Also, since it's in Long Island City, it's a nice office location with a great view.

Cons

Glass ceiling, or maybe just a pure concrete ceiling with no way of breaking through. Honestly, Nepotism runs amuck in that office. Lastly, You'll be micro managed to within an inch of your life. There's no avoiding it.

Viewing 1708 - 1710 of 1,873 Reviews

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Nespresso

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Worst Company Ever - SAVE YOURSELF THE HEADACHE

Micro managed

Not worth your time or sanity...

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