Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,229 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"good benefits and over all environment" ((in 193 reviews)); "discounts and free coffee" ((in 125 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 69 reviews)); "Good training on full time employees" ((in 56 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 160 reviews)); "Work work work No work life balance!" ((in 47 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,875 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Jan 18, 2019

Very bad company in canada

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good products, nice office, good benefits

Cons

very bad management in canada

4.0

May 17, 2018

Great company to work for, however technology is lacking.

Team leader

Recommend

CEO approval

Business Outlook

Pros

There are many pros to working for Nespresso. Supportive managers, Nestle benefits, coffee credit, etc. The company truly takes care of its employees. Nespresso is genuinely customer centric, stopping at nothing to ensure club members are taken care of as well. The company is definitely headed in the right direction!

Cons

In terms of technology Nespresso has a lot of catching up to do on the retail side. The point of sale system gets the job done but is archaic, not efficient, and goes offline regularly. This is not a good impression on club members waiting while the program is frozen...again. It’s fine if I’m in the office dealing with computer problems but on the sales floor club members definitely notice and it is not acceptable. Nespresso has luxury product and service and the technology should match to make the transaction seamless for our club members. This is not a boutique specific issue.

Nespresso Response

8y

Hello - Thank you for your excellent review. I appreciate you taking the time to provide your feedback and thank you for your dedication to the company. I’m glad to read that you have enjoyed the numerous and outstanding benefits we pride ourselves with at Nespresso USA. We stop at nothing for our Club Members and customers, they are always top of mind and we value their partnership with Nespresso for their coffee journey. In regards to your observations and comments on our POS, we are aware there are some technological challenges in some of our boutiques that our Global IT team is currently rectifying. We are always striving for improvements and better opportunities to provide our customer facing employees with the newest advancements. I fully agree, it is extremely important to ensure our teams are fully equipped to assist our customers quickly and most efficiently. By Q4 of this year, we are very optimistic on rolling out new plans as well as updated office technology. We have a highly skilled IT team and I am confident they solve any customer facing issues in a proactive and timely manner. Should you wish to speak further, please contact me directly, or if you prefer, you may call our confidential employee help-line at 888-424-2409. My Regards, Guillaume Le Cunff President & CEO, Nespresso USA

5.0

May 7, 2018

One of the best companies I’ve ever worked for

Team lead

Recommend

CEO approval

Business Outlook

Pros

This company takes into account that it’s stressful working in retail and offers competitive pay to help and also great benefits. This company wants to make sure us employees are taken care of and believe that in turn we will do our best and take care of customers.

Cons

Stressful environment. Computer system is confusing. Huge work load. Lots of product knowledge

Nespresso Response

7y

Hello Team Lead, Thank you for recognizing Nespresso USA as a company that takes care of our employees and believes that our employees do their best to take care of our customers. With new technologies in place for 2019, we are certain our software programs will have stronger capabilities to accommodate prompt service within our boutiques. As Club Members are our top priority, we want to ensure the best possible experience. We offer our coffee specialists a great training program which includes all facets of the business, product knowledge and sales opportunities. We’re proud to offer competitive benefit programs and great perks, and we’re here to help, I hope to hear to from you to discuss improvements. All my best, Guillaume Le Cunff President & CEO, Nespresso USA

Viewing 169 - 171 of 1,875 Reviews

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Very bad company in canada

Great company to work for, however technology is lacking.

One of the best companies I’ve ever worked for

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