Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,226 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 189 reviews)); "overall good people to work with in the business, free coffee, awesome head office in North Sydney, generous salary, not afraid to spend money on its staff and wellbeing" ((in 125 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 77 reviews)); "Good salaries and bonuses." ((in 74 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 157 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "Work work work No work life balance!" ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,873 total reviews)

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,873 reviews)

Ratings by demographic groups

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Gender

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,873 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

4.0

Nov 19, 2015

Nespresso is great!

Boutique specialist

Recommend

CEO approval

Business Outlook

Pros

Good coffee to drink for free during shift Pay rate Steady hours Internal promotions Employee discount Eligible for health benefits even as part-time employee

Cons

Lack of constant new product sometimes makes the job monotonous Lack of communication between corporate and retail

Nespresso Response

10y

Hello – Thank you for your review and your comments. We are happy you are enjoying all the perks we have to offer to our employees. We are striving to bring new product to market. In 2015, we launched 13 new coffees and new machines such as VL Evoluo and OL Latissima Touch. In 2016, we are planning to launch 9 new coffees and just launched OL Prodigio machine. At Nespresso, we believe innovation is at the heart of what we do. In terms of internal communication, we are publishing a great deal of content on the Employee Portal including monthly sales dashboard, communications about business initiatives, and people announcements. We also share a lot of information through our weekly newsletters, which Boutique Specialists receive in a printed format. We recognize that we still have some opportunity and are working in 2016 to enhance the communication across the company including the retail organization. Thank you for your feedback. Guillaume Le Cunff President@ Nespresso USA

4.0

Nov 15, 2015

Great company, excellent products, not-so-great upper management

Team leader

Recommend

CEO approval

Business Outlook

Pros

The company provides great benefits and offers an outstanding product that customers and employees fall in love with.

Cons

There are opportunities for growth, however upper management in the corporate office maintain their policy of not promoting from within unless you serve their political agenda, and because of that there is a very high rate of employee turnover.

2.0

Nov 9, 2015

work life balance vs lower compensation?

Account manager

Recommend

CEO approval

Business Outlook

Pros

flexibility of your work schedule, excellent work-life balance, outstanding benefits and perks being a division of Nestle, strong culture and values, ability to develop your own ideas, internal communication

Cons

uncompetitive salary way below job market, limited opportunities of career advancement to upper management positions, very limited training offered to help you broaden your skills

Nespresso Response

10y

Hello – Thank you for your review and your comments. We’re continuously working on initiatives to enhance our company’s culture, values, ideation, communication, and employee value proposition. We benchmark all compensation with Nestlé USA as well as a broad base of CPG and retail companies who are our competition. This benchmarking is done at the position level. I can assure you our salaries are quite competitive. If you have concerns about your package, please speak to your manager or ManCom member about it. On education, we have an extensive catalog of offerings in our iLearn system which include blended training courses from Nespresso USA, Nespresso HQ, Nestlé courses and external resources using our 70-20-10 development model. Additionally, our individual development system (PDGs) are geared to putting each employee in the “driver’s seat” of their own development. Please speak to our Learning & Development Manager, and she can help better explain the options to you. Please share your concerns with the people I have mentioned above, and I’m hopeful we can improve your experience. Thank you. Guillaume Le Cunff President @ Nespresso USA

Viewing 1741 - 1743 of 1,873 Reviews

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Nespresso is great!

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work life balance vs lower compensation?

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