Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,220 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 73% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

73% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (23) , Brand Ambassador (22) , Coffee Advisor (22)

What are the pros of working at Nespresso according to real employee reviews?

"And throwing benefit are great." ((in 193 reviews)); "Good benefits, great team, free coffee" ((in 140 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Good salaries and bonuses." ((in 77 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 71 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 161 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 46 reviews)); "no work life balance concidered" ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 42 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What Nespresso locations have received the highest employee ratings?

Orlando , Dallas , Chicago , Miami , Atlanta

Nespresso reviews

3.8

73% would recommend to a friend

(1,871 total reviews)

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Sep 11, 2013

NESPRESSO USA IS A TERRIBLE COMPANY

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

IF YOU ARE A FRIENDS, RELATIVE OR A FAVORITE OF SENIOR MGMT YOU CAN LOG IN FROM HOME AND NEVER BE REQUIRED TO COME TO WORK. THERE ARE PEOPLE IN quality assurance mgmt that are not managers but have inflated titles and they never come to the office but still get a paycheck. senior manners expect employees to come to work but they do not expect their own staff to show their face at the office

Cons

excessive micromanagement and nepotism bigotry, no cultural diversity. the only good reviews on this site are posted by managers at nespresso who are doing damage control. human resources themselves support retaliation

3.0

Aug 26, 2013

A fair first job out of college- boutique specialist

Boutique specialist

Recommend

CEO approval

Business Outlook

Pros

-good initial base salary -get shots of espresso when tired -interesting training- you get to learn all about the coffee industry, machines, sales approach -I took this job right out of college and it was a pretty good start. I honestly wanted to do marketing so it wasn't the best but if you are starting out in the hospitality, food/beverage, retail/ retail management/ customer service or sales industry this is a good job.

Cons

-Although the company pays for dry cleaning, you have to wear lame black suits -They only have room for a few full time employees so you may only work 30 hours a week -They use a hiring company and although bonuses and 401k are provided, they base these on when you were actually hired as a Nestle employee. I worked really hard and suffered because they were slow with my conversion to a permanent employee. -It does get old working in a mall and standing around when its slow however, if you have the drive to learn, materials are available for you to take advantage of.

4.0

Aug 26, 2013

Great training and very flexible

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Team spirit, great product that customers, retail stores and employees like.

Cons

Not much room for advancement opportunities

Viewing 1846 - 1848 of 1,871 Reviews

Jobs at Nespresso

Retail Sales Associate

Retail Sales Associate

Retail Sales Associate (Part-Time)

Retail Sales Associate (Full-Time)

Product Marketing Manager (Hybrid)

Nespresso

Nespresso reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

NESPRESSO USA IS A TERRIBLE COMPANY

A fair first job out of college- boutique specialist

Great training and very flexible

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