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      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      74% would recommend to a friend

      (1,875 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      68% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      2K reviews
      3.0
      Dec 2, 2016

      Luxury brand, retail attitudes

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are nice. Uniforms are stuffy but provided. Excellent temporary jobs if you are in the boutiques, but it's the same as any customer-facing retail facility.

      Cons

      No upward mobility, lots of broken promises, surprisingly high stress environment with poor respect of employee's time and personal life.

      avatar
      Nespresso Response
      9y
      Hello - Thank you for your review. Our District and Boutique Managers understand the challenges of premium retail environment. They are committed to delivering top-notch service to our Customers while balancing a strong work/life balance for Boutique staff. Please speak to your Boutique Manager, her/his next level Manager, or HR Manager as career mobility and opportunities are tracked during the PE/PDG discussions. Thank you for your comments, Guillaume Le Cunff President@Nespresso USA
      4.0
      Nov 18, 2016

      Highly challenging and rewarding job that pushes you to learn how to adapt and change in an ever evolving environment.

      District manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay, benefits, bonuses. Feels like you run your own business, you are encouraged to impact change and you are heard by upper management.

      Cons

      Technology is very challenging and impedes your ability to be efficient with your time and keeps employees from focusing on the customer experience.

      avatar
      Nespresso Response
      9y
      Hello – Thank you for your review. I am very happy to read that you feel empowered to run your network of boutiques as an entrepreneur. We need entrepreneurial minded-leaders to support and foster our business growth. Unfortunately, we are aware of the inefficiencies of our IT system, however we are hopeful that 2017 will soon bring the much needed enhancements. Thank you for your passion to overcome challenges and positive drive to lead your teams, Guillaume Le Cunff President @ Nespresso USA
      5.0
      Nov 6, 2016

      Great company

      Regional training quality specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I had never heard of Nespresso until I applies=d for this position. When doing the research, there were several things that I was looking for. I have always worked for very branded companies so this was something that was very important to me. Nespresso understands BRAND and the uphold their brand standards daily. They are also a very smart company. They do it right or they don't do it at all. I really respect this. I have been with the company for just over 6 mths now and I am very impressed with the people. I have not met a single person that has made me feel uncomfortable or that I thought was a bad person. They care about the employees and customers. The company is growing in leaps and bounds so there is plenty future potential for moving upwards. I love this company.

      Cons

      Because of the growth, there is lots of change and growing pains. This can be challenging. things do not stay the same for long. Its not bad, just different. Where there is change, there is learning and, I believe, that makes a stronger company.

      avatar
      Nespresso Response
      9y
      Hi, Thank you for your comments on the company and Brand. We are happy to read that within a couple of months of being hired, you feel the passion for Nespresso, live the Brand and are well-integrated amongst your peers. With an ambitious expansion plan, we strive to deliver a premium experience to customers and provide new opportunities and challenges to our employees so they can produce their very best. In such a fast-growing environment, we explore and launch new initiatives to meet the evolving needs of our customers. At Nespresso, we have an open-minded approach to changes and embrace innovations that will grow our company. The ultimate goal is to create a meaningful environment for employees to reach their full potential. Thank you for your feedback, Guillaume Le Cunff, President@NespressoUSA
      Viewing 184 - 186 of 1,875 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,229 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.