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      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      74% would recommend to a friend

      (1,874 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      67% approve of CEO

      50% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.5

      Work/Life balance

      3.3

      Senior management

      3.2

      Career opportunities

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,874 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      3.0
      Jan 14, 2025

      Decent uni job

      Coffee specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get given a coffee allowance which was nice

      Cons

      Management could have been better in my particular store

      avatar
      Nespresso Response
      1y
      Hello, Thank you for sharing your review with us. Even though we are pleased to know that you enjoyed the different perks and bonuses we provide our people with, we are sorry to read that your experience with our company wasn’t entirely positive. We invest a lot in our leadership teams so that each employee is always well-informed, properly supported, and treated with care. We will pass your feedback to the responsible team, but you are welcome to share more details with your former local HR team so that we can look even further into your comments and improve. Furthermore, we wish you much success in your new endeavors. Thank you.
      4.0
      Jan 13, 2025

      Great Company with a great product!

      Coffee boutique specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn about product

      Cons

      Fluctuating Schedule with other coworkers.

      avatar
      Nespresso Response
      1y
      Hello Colleague, Thank you for taking the time provide feedback. We appreciate your positive comments regarding the ease of learning about our product. It's great to hear that you found it easy to familiarize yourself with our offerings. Schedules may fluctuate due to various factors, but we understand that a consistent schedule is important for work-life balance and effective teamwork. We are committed to finding ways to enhance our scheduling processes and foster improved coordination among our team members. Your feedback is valuable to us, and we appreciate you bringing this to our attention. If you have any further details or suggestions, please don't hesitate to reach out to your local HR team. We hope that you find success and fulfillment in your career with us. Thank you.
      3.0
      Jan 9, 2025

      Some Good with some Bad

      Retail sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Decent benefits overall including quarterly store credit and PTO. - Product is easy to learn and sells itself for the most part. - Though busy, the job itself is simple. - You learn a lot about coffee, if you like coffee you’ll enjoy selling it here.

      Cons

      - Priority is placed on external candidates when hiring for any type of management position. Unless you advocate for yourself or are friends with the store manager you may never be promoted. - Corporate is incompetent when it comes to hiring and places sole responsibility on the store manager. We were frequently told that there are always issues with hiring, and then when the seasonal employees left or others quit, they wouldn’t hire anyone for weeks on end leading to burnout and even more people quitting. - If your location as a to-go bar then good luck. I had minimal training and saw multiple associates not follow basic hygiene procedures like washing their hands. The store manager even at point tried to convince everyone that employees do not need a food handler certification and refused to listen when told that employees need to have one if they are making coffee drinks.

      avatar
      Nespresso Response
      1y
      Hello, Thank you for sharing your feedback about your time at Nespresso. We’re encouraged to hear that you found various benefits and learning opportunities that we provide our people with to be positive aspects of your experience. We also acknowledge your concerns about internal advancement, hiring practices, and training. Making sure that our teams receive proper managerial support with clear career pathways, sufficient staffing, and comprehensive training is essential, and your feedback helps us identify areas for improvement. The quality of our product and the safety of our customers is non-negotiable to us. We appreciate your bringing this to our awareness and if you wish to provide us with more information, please contact your former local HR team and we continue improving. Wishing you all the best in your future endeavors. Thank you.
      Viewing 205 - 207 of 1,874 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,227 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.