Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,227 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 184 reviews)); "Pay is good and is widely flexible" ((in 126 reviews)); "Good Colleagues, Free Coffee, Able to learn coffee knowledge" ((in 124 reviews)); "Good salaries and bonuses." ((in 81 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 74 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 154 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews)); "Management by process, communication is bad, no promotions except for the happy few friends of the bosses...." ((in 20 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,874 total reviews)

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,874 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

5.0

Jan 9, 2025

a lot of autonomy

Quality analyst

Recommend

CEO approval

Business Outlook

Pros

benefits and time off are a gift

Cons

lack of direction and management

Nespresso Response

1y

Hello Colleague, Thank you for sharing your review with us. We are proud to offer our employees various benefits as part of our Total Rewards package and are glad to know that you appreciate our efforts in this area. Regarding the points for improvement you’ve outlined, it is unfortunate to read your opinion on the company's direction. At Nespresso, we invest a lot in our leaders' and employees' development, so that everyone can work together well and feel fully informed and supported in achieving their goals. We will share your feedback with the responsible team, but you are always welcome to share more details with your local HR team so that we can investigate your comments further and improve. Wishing you continued success at Nespresso. Thank you.

3.0

Jan 8, 2025

Not bad overall but management is a mess

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

- Decent pay - instore discounts and store credits - help yourself to coffee on the job

Cons

Inconsistent management and micromanaging, procedures adhered to and then forgone at whim

Nespresso Response

1y

Hello, Thank you for sharing your experience with us. We appreciate your positive remarks as we strive to provide a rewarding and enjoyable experience for our employees. However, we are sorry to hear about the concerns you raised. At Nespresso, we acknowledge the importance of consistency and effective management in creating a positive work environment. Given that, we prioritize the necessary training and consistent support for our leadership. We aim to create an environment where employees feel empowered. If you would like to provide more specific details or discuss your experience further, please don't hesitate to reach out to your former local HR team. Your feedback helps us identify areas for improvement and work towards creating a better workplace. We wish you all the best in your future endeavors. Thank you.

5.0

Jan 7, 2025

Good

Manager

Recommend

CEO approval

Business Outlook

Pros

Good international company to work for

Cons

No cons for working at this company

Nespresso Response

1y

Hello, Thank you for sharing your review. It is delightful to read that you’ve had a pleasant experience working at our company. At Nespresso, creating an inclusive and supportive multicultural workplace that fosters professional growth is a top priority for us. If you have any additional details or suggestions, you are always welcome to reach out to your former local HR team. Wishing you much success in your new endeavors. Thank you.

Viewing 208 - 210 of 1,874 Reviews

Jobs at Nespresso

Retail Stock Associate, full-time, Prudential Center Mall

Retail Sales Associate

Customer Facing Supply Chain Specialist (B2B Planning)

Retail Sales Associate, Madison Ave., NY, full-time

Retail Sales Associate, Brickell City Centre

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a lot of autonomy

Not bad overall but management is a mess

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