Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,243 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 76% of employees would recommend working at Nespresso to a friend and 51% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

76% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (380) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"good benefits and over all environment" ((in 189 reviews)); "Free machine and free coffee , some discount but not impressed .." ((in 131 reviews)); "Pay is good and is widely flexible" ((in 116 reviews)); "Good salaries and bonuses." ((in 76 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 76 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 158 reviews)); "Work work work No work life balance!" ((in 45 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

76% would recommend to a friend

(253 total reviews)

Alfonso Gonzalez Loeschen

71% approve of CEO

51% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Compensation and benefits

3.6

Work/Life balance

3.3

Senior management

3.3

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

253 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Nov 3, 2016

Opportunities could improve

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Casual environment, fun events at work to "motivate" employees.

Cons

Small pay raise, micromanagement, high stress level, not a lot of room for promotions

Nespresso Response

9y

Hello – thank you for posting a review on our page. With each launch of new Grand Crus coffees and new machines, we schedule “entertaining and informative” events to motive and inspire our teams, located in our corporate offices. Boutiques employees also run fun competitions to keep spirit high and boost sales. We also like to recognize and thank our employees through stories shared via our communication channels. In relation to the two events mentioned in the Advice to Management section, I would suggest you talk to your District Manager or your HR Manager, for a prompt resolution. Thank you for posting a review, Guillaume Le Cunff, President@NespressoUSA

3.0

Sep 14, 2016

Decent pay

Product demonstrator

Recommend

CEO approval

Business Outlook

Pros

great pay schedule, product stays in store

Cons

never know your schedule and no pay raise or room for growth

3.0

Jul 16, 2016

Nespresso

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-The benefits are awesome, and the pay is good. -Upper management is enlightening and reassuring. -I generally enjoy all of my co-workers. -The job itself is very pleasant, and relatively stress free when it comes to preforming duties. -The company has a great culture, and I love their passion for their employees and the community.

Cons

-At my particular location, the managers are very particular about the way things are done. I am not fond of the way the store manager disciplines employees. For example: An employee is not supposed to be cleaning an item because it is too early to do so. The manager precedes to say a condescending comment toward the employee and then communicates to the employee that they shouldn't be doing that. -The managers don't seem to get along with one another, causing conflict among themselves which is negatively impacting moral of the employees. -A lot of favoritism.

Nespresso Response

9y

Hello, thank you for your review. I totally agree with you, employees are our biggest asset. Through various initiatives combined with employee perks, we show that we care. I believe that investing in our employees now is investing in long-term innovation and company successes for the future. Regarding the situation you are describing, respect is the foundation of a trustworthy and efficient collaboration. Managers should lead by example and provide coaching to their employees to build cohesion and leverage each other’s strengths. Please speak to your District Manager or your HR Manager, to provide more information about the events you are describing. Thank you for your feedback! Guillaume Le Cunff, President@NespressoUSA

Viewing 211 - 213 of 253 Reviews

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