Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,230 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 183 reviews)); "Good Colleagues, Free Coffee, Able to learn coffee knowledge" ((in 136 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Great Team and Product" ((in 77 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 74 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 151 reviews)); "no work life balance concidered" ((in 44 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 25 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,875 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by demographic groups

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

5.0

Jan 23, 2026

Great Place to Grow with an Amazing Retail Culture

Customer facing training specialist

Recommend

CEO approval

Business Outlook

Pros

Working at Nespresso has been a highly rewarding experience, offering strong opportunities for internal growth. I started my career almost 7 years ago as a retail employee and have grown into a corporate role since then. The company stands out for its genuine commitment to customer experience and its strong value for employee development. The culture is collaborative and people‑focused, allowing me to partner closely with managers and teams to help them feel confident and prepared. Leadership is approachable and open to new ideas, and I’ve consistently felt trusted and empowered to lead initiatives, expand my skills, and influence training programs that directly support the organization

Cons

Like any retail-centered organization, there are fast-paced moments, seasonal peaks, and shifting priorities. There's the need to constantly adapt to changing business needs, new launches, and evolving expectations — which can be challenging, but also part of what keeps the role exciting.

Nespresso Response

5mo

Hi there, Thank you for sharing your feedback about your experience at Nespresso. We are delighted to hear that you find our company a great place for growth and appreciate the opportunities for internal development. Your progression from a retail employee to a corporate role highlights our commitment to employee development. It’s great to hear that you feel empowered to lead initiatives and find our leadership approachable. Thank you once again for your valuable feedback. We look forward to your continued success at Nespresso!

3.0

Dec 4, 2025

Meh

Client facing associate

Recommend

CEO approval

Business Outlook

Pros

Free machines and coffee credit

Cons

Poor management, but overall very friendly staff. Customers can be rude

Nespresso Response

6mo

Hello, Thank you for sharing your thoughts on your experience with us. We are glad to hear that you found our Total Rewards package to be beneficial. We appreciate you highlighting the challenges you faced, as we are always looking for ways to improve the experience for all our employees and customers. We will share your feedback with the appropriate teams. Wishing you success in your new endeavors Thank you.

5.0

Oct 5, 2025

Many benefit, healthy work environment

Senior project manager

Recommend

CEO approval

Business Outlook

Pros

Family first, good side benefits, amazing pension plan

Cons

Slow processes, complex systems with high dependencies

Nespresso Response

8mo

Hello, Thank you for sharing your experience with Nespresso. It’s always uplifting to hear that our dedication to supporting our employees, along with the comprehensive benefits we offer, is valued. Regarding the mentioned concerns, we understand that there can be certain challenges due to interdependency. We constantly grow and develop, and streamlining our processes is essential for enhancing efficiency. We will certainly consider your feedback as we strive to create an even better workplace. If you have any additional suggestions or concerns, please feel free to reach out to your former local HR team. Wishing you all the best in your future endeavors. Thank you.

Viewing 217 - 219 of 1,875 Reviews

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Great Place to Grow with an Amazing Retail Culture

Meh

Many benefit, healthy work environment

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