Nespresso reviews

3.8

74% would recommend to a friend

(1,875 total reviews)
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Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
3.0
Sep 27, 2025

Retail

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great benefits for a retail job, LSA account, free machine & competitive pay

Cons

poor store layout & inconvenient to shoppers

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Nespresso Response
8mo
Hello Colleague, Thank you for taking the time to share your experience with us. We are glad to hear that you enjoy our Total Rewards package. Regarding the store layout, thank you for providing your feedback. We will pass this on to the applicable team as we are always looking to improve the experience of our consumers and employees. We wish you continued success in your role with us. Thank you.
3.0
Sep 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule Great and easy to sell product Desirable location Good medical, dental, and vision insurance

Cons

Not much pay raise for promotions, with a lot more responsibility Summer and holiday hours run later Cultish corporate messaging

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Nespresso Response
8mo
Hello Colleague, Thank you for sharing your thoughts about your experience with us. We are glad to hear that you enjoy our flexible schedule and the product we offer. We appreciate your insights regarding the promotion structure, individual preferences alignment, and your suggestion regarding allowing team members to focus on areas they are passionate about. We will your feedback on to the applicable team as we are always looking to create the most positive team dynamic possible. Wishing you well in your role with us. Thank you.
2.0
Sep 15, 2025
Recommend
CEO approval
Business Outlook

Pros

They give decent bonuses and good coworkers. Lots of free merchandise through store credit

Cons

Constantly overworked, rude customers, supply chain issues. Corporate treats you like sub-human

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Nespresso Response
8mo
Hello, Thank you for sharing your thoughts about your experience with us. We’re glad to hear that you enjoyed the bonuses and appreciated bonding among your coworkers, as fostering a positive team environment is something we value highly. Regarding the challenges you mentioned, we greatly appreciate the efforts of our teams in providing quality customer service, and we always strive to provide everyone with the necessary support. Your feedback about corporate treatment is valuable, and we appreciate you bringing these matters to our attention. We appreciate your honesty and will certainly take your insights into account as we work towards creating a more supportive workplace. If you have any further suggestions or concerns, please don’t hesitate to reach out to your former local team. Wishing you all the best in your future endeavors. Thank you.
Viewing 220 - 222 of 1,875 Reviews

Glassdoor has 3,230 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.