Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,230 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 183 reviews)); "Good Colleagues, Free Coffee, Able to learn coffee knowledge" ((in 136 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Great Team and Product" ((in 77 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 74 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 151 reviews)); "no work life balance concidered" ((in 44 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 25 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,875 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,875 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

5.0

Aug 11, 2025

Great Overalls

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Great work environment. You earn commission on sales.

Cons

the issue isn’t the company; it’s senior sales associates poaching clients for commissions.

Nespresso Response

9mo

Hello, Thank you for sharing your insight on working at our company. One of our primary objectives is to foster a fulfilling work environment for everyone, and it's rewarding to know that you acknowledge our efforts in this area. Regarding the areas of improvement you highlighted, we regularly review and adjust our goals. At Nespresso, we strive to ensure that all employees are treated fairly and that they maintain a professional and supportive approach to each other. We continuously strive to enhance the working experience, and your review is valuable for our improvement. We wish you much success in your new endeavors. Thank you.

4.0

Aug 10, 2025

Great company

Bar supervisor

Recommend

CEO approval

Business Outlook

Pros

benifets pay time off employee perks

Cons

understaffed Upper management does not understand the needs of the staff

Nespresso Response

10mo

Hello, Thank you for sharing your thoughts on your experience at our company. We are pleased to know that you appreciated our Total Rewards package with its perks, benefits, and market-competitive salary. In addition to this, prioritise making sure that our people have a comfortable work-life balance. Regarding the cons you mentioned, we value the efforts of our employees in providing quality service, and we always strive to ensure that our teams are appropriately staffed and supported. At Nespresso, we understand the importance of clear and open communication, and we actively encourage our employees to share their thoughts and suggestions through various channels. Your feedback is valuable to us, as it helps us improve. We also encourage you to reach out to your former HR team to discuss your concerns in more detail. We wish you success in your new endeavors. Thank you.

3.0

Jul 22, 2025

Great company!

Senior boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Free coffee, Flexible management, Fun job

Cons

It is becoming more and more corporate-y and sometimes the clientele can be difficult.

Nespresso Response

11mo

Hello Colleague, Thank you for taking the time to share your feedback! We are committed to listening to our employees and continuously improving our work environment to ensure it remains enjoyable and fulfilling. Wishing you continued success in your role and beyond. Thank you.

Viewing 226 - 228 of 1,875 Reviews

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Nespresso

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