Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,220 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 73% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

73% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (23) , Brand Ambassador (22) , Coffee Advisor (22)

What are the pros of working at Nespresso according to real employee reviews?

"And throwing benefit are great." ((in 193 reviews)); "Good benefits, great team, free coffee" ((in 140 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Good salaries and bonuses." ((in 77 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 71 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 161 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 46 reviews)); "no work life balance concidered" ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 42 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What Nespresso locations have received the highest employee ratings?

Orlando , Dallas , Chicago , Miami , Atlanta

Nespresso reviews

3.8

73% would recommend to a friend

(1,871 total reviews)

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Mar 11, 2026

Overall okay company to work for

Coffee advisor

Recommend

CEO approval

Business Outlook

Pros

- free coffee machines - free coffee every month - great team to work with

Cons

- sales commissions are based on registration process which is tedious and most customers do not feel comfortable giving details

Nespresso Response

3mo

Hello colleague, We are grateful for your review and are pleased to know that you enjoy working with your team and the various perks we provide our employees. Our people are our main priority, and we want everyone to feel welcome and cared for. Regarding the drawbacks you brought to our attention, we greatly appreciate the efforts of our employees to provide quality customer service. At Nespresso, we are continuously working to review and refine our internal procedures to provide everyone with clear guidance and support. Your insights are much appreciated, and they will be shared with the responsible team. You are also always welcome to add more details with us so that we can look even further into your comments. Wish you well in your career with us. Thank you.

5.0

Mar 9, 2026

Great

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Great team and environment to work in

Cons

it does not have any

Nespresso Response

3mo

Hello colleague, Thank you for sharing such a positive review. It is our pleasure to read that your experience at Nespresso is positive, and that you enjoy working with your team. We put a lot of effort into creating a welcoming atmosphere where everyone can thrive and succeed. Thank you for such an encouraging feedback. If you have any additional details or suggestions you would like to share, please don’t hesitate to contact your HR or management team. Wishing you all the best in your journey with us. Thank you.

3.0

Feb 27, 2026

Okay experience overall

Logisitics specialist

Recommend

CEO approval

Business Outlook

Pros

Busy environment Challenging and many opportunities to learn new skills

Cons

Managers delegate too many responsibilities. Lack of involvement and awareness in the day to day work

Nespresso Response

3mo

Hello, Thank you for sharing your feedback regarding your experience at Nespresso. We appreciate your positive remarks about the busy environment and the opportunities for learning and growth you experienced during your time with us. We understand the significance of your concerns listed in the cons. It is essential for us to foster a supportive and respectful workplace where all employees feel valued. Your insights will be considered as we work towards enhancing our management approach and ensuring a positive experience for everyone. We value your contributions and wish you the best moving forward. Thank you.

Viewing 22 - 24 of 1,871 Reviews

Jobs at Nespresso

Retail Sales Associate

Retail Sales Associate

Retail Sales Associate (Part-Time)

Retail Sales Associate (Full-Time)

Retail Sales Associate

Nespresso

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Overall okay company to work for

Great

Okay experience overall

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