Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,220 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 73% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

73% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (23) , Brand Ambassador (22) , Coffee Advisor (22)

What are the pros of working at Nespresso according to real employee reviews?

"And throwing benefit are great." ((in 193 reviews)); "Good benefits, great team, free coffee" ((in 140 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Good salaries and bonuses." ((in 77 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 71 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 161 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 46 reviews)); "no work life balance concidered" ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 42 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What Nespresso locations have received the highest employee ratings?

Orlando , Dallas , Chicago , Miami , Atlanta

Nespresso reviews

3.8

73% would recommend to a friend

(1,871 total reviews)

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Mar 26, 2026

Good company to work at

Applications engineer

Recommend

CEO approval

Business Outlook

Pros

Great culture with great product

Cons

Pay below industrial standard and no career progression

Nespresso Response

2mo

Hello, Thank you for sharing your feedback. We’re delighted to know that you appreciated our products and corporate culture during your time with us. It’s important to us to foster a welcoming environment for everyone. Regarding the drawbacks you highlighted, it is unfortunate to read you were not satisfied with certain aspects of your experience. At Nespresso, we support our people in their career aspirations by providing them with various opportunities to grow and succeed. Our compensation structure is regularly reviewed to remain aligned with market practices and ensure competitiveness Your review is much appreciated, as we constantly strive to improve. You are always welcome to share more details with your former local HR team. We wish you well in your new endeavors. Thank you.

3.0

Mar 16, 2026

Its Retail

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Working at Nespresso comes with both strengths and challenges. On the positive side, the company provides excellent training, high-quality products, and a clean, well-organized store environment. Customers tend to be loyal and knowledgeable, which makes interactions smoother than in many retail settings. T

Cons

The expectations for service quality are high, and the workload can intensify during promotions or holiday seasons. Advancement opportunities exist but can depend heavily on store size and regional structure. Overall, it’s a solid workplace for those who enjoy premium retail and value a structured, customer-focused environment.

Nespresso Response

2mo

Hello, Thank you for sharing your insights on your time with us. We are happy to read that you appreciate our products and the environment we created for our employees. It is also a pleasure to know you had an enjoyable experience working with the clients Regarding the concerns you brought to our attention, we understand that achieving objectives can sometimes be challenging, and we are dedicated to fostering a more balanced work environment by ensuring our employees receive all the necessary assistance. In addition to this, at Nespresso, we make sure to support the career aspirations of our people and provide them with various possibilities for growth. Your review is of great value to us, as we constantly seek to improve. It you have any additional details of suggestions you would like to share, please don’t hesitate to reach out to your former HR team. Wishing you much success in your new endeavors. Thank you.

5.0

Mar 13, 2026

Great experience

Receiving/stock specialist

Recommend

CEO approval

Business Outlook

Pros

Comfortable working environment, manageable workload, understanding and cooperative management, great coworkers, free coffee.

Cons

Early start (8am), managing inventory can be tricky with limited space, and it can get overwhelming during busy moments if multitasking is an issue.

Nespresso Response

2mo

Hello, Thank you for sharing your feedback regarding your experience at Nespresso. We are pleased to hear that you enjoyed the comfortable environment and found the workload manageable. It is also delightful to read you appreciated your coworkers and different perks we provide our people with. We appreciate your insights about the early start time and the challenges of managing inventory. Your feedback is valuable as we continue to enhance our processes and ensure that our team members have the necessary support during busy periods. We wish you all the best in your future endeavors! Thank you

Viewing 19 - 21 of 1,871 Reviews

Jobs at Nespresso

Retail Sales Associate

Retail Sales Associate

Retail Sales Associate (Part-Time)

Retail Sales Associate (Full-Time)

Retail Sales Associate

Nespresso

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Good company to work at

Its Retail

Great experience

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