Nespresso reviews

3.8

74% would recommend to a friend

(1,874 total reviews)
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Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,874 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
4.0
Oct 31, 2024
Recommend
CEO approval
Business Outlook

Pros

good company, benefits and work load

Cons

sudden location change for shift especially if your contract is with london boutiques, not a specific one.

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Nespresso Response
1y
Hello Colleague, We are grateful for your willingness to share your positive comments regarding our company, benefits, and workload. We are delighted to hear you had a positive experience in these aspects. However, we understand that location changes within London boutiques can be inconvenient but would only look to make such changes if there is a business requirement and always try and ensure that personal circumstances are taken into account. We are always open to feedback and are committed to addressing any issues and finding ways to improve our processes If you would like to share more details or discuss your experience, please feel free to reach out to your local HR team. We wish you all the best in your career with us. Thank you.
1.0
Oct 27, 2024

Avoid

Recommend
CEO approval
Business Outlook

Pros

clicky but at least you get free coffee

Cons

too many middle management - not enough workers

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Nespresso Response
1y
Hello, Thank you for sharing your feedback about your experience at Nespresso. We truly appreciate your perspective and are committed to continuously improving our ways of working. Regarding your concerns about our management system, we want to assure you that maintaining an optimal and balanced workforce is a priority for us. We regularly assess our organizational structure to ensure efficiency and productivity, and we carefully review all feedback to take necessary actions. Additionally, we appreciate your suggestion of providing management with the opportunity to experience cross-functional positions. We prioritize employee development and offer various training programs. We will share your ideas with the team and explore ways to implement them. Once again, thank you for taking the time to share your review. Your input is highly valued, and we will utilize it to drive positive changes within our organization. Best of luck in your new endeavors. Thank you.
4.0
Oct 24, 2024

Decent

Recommend
CEO approval
Business Outlook

Pros

Good Pay Good Benefits Good colleagues

Cons

Difficult Customers, Short staffed, Rude clientele

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Nespresso Response
1y
Hello Colleague, Thank you for your feedback. We appreciate that you value our Total Rewards package, which includes a market-competitive salary and various benefits. It is also a pleasure to know that you like working with your colleagues, as fostering a friendly and supportive atmosphere for everyone is one of our priorities. Regarding the cons you have pointed out, we greatly appreciate the efforts of our employees in providing quality customer service, and it is disappointing to read you had some challenging customers. At Nespresso, it is important to us to make sure that our people have manageable workload and are provided with all the necessary support they may need. We would welcome hearing more specifics about what you raise. Please feel free to reach out to your local HR or management team to look into your concerns. Wishing you continued success at Nespresso. Thank you.
Viewing 238 - 240 of 1,874 Reviews

Glassdoor has 3,227 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.