Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,230 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and free coffee on the job" ((in 193 reviews)); "overall good people to work with in the business, free coffee, awesome head office in North Sydney, generous salary, not afraid to spend money on its staff and wellbeing" ((in 127 reviews)); "Pay is good and is widely flexible" ((in 117 reviews)); "Great Team and Product" ((in 76 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 71 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 159 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "The managers don't care if you die at your desk." ((in 39 reviews)); "Upper management and corporate expectations are absurd." ((in 25 reviews)); "Management by process, communication is bad, no promotions except for the happy few friends of the bosses...." ((in 20 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,875 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Sep 12, 2024

Manager is awful

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Culture is great , Free coffee + machine, Bonus were good, assistant manger was awesome

Cons

Manager was erratic and manipulative, did nothing to contribute to staff(in all areas), treated employees with no respect, belittled employees, talked bad about employees(current and former)openly, called out often or would show up hours late, no communication, high turn over rate, several people resigned quickly, very toxic among coworkers, no work life balance( you work every Saturday and Sunday)

Nespresso Response

1y

Hello, Thank you for taking the time to provide us with your feedback. We sincerely appreciate your positive remarks about our company culture, complimentary coffee, and bonuses. We strive to create an enjoyable work environment for our employees. However, we are deeply sorry to hear about the negative aspects of your experience. We take these concerns seriously and want to assure you that we are committed to addressing them. While we understand the importance of effective leadership, we aim to create a workplace where every team member feels valued, respected, and heard. Your feedback is invaluable to us as we continuously strive to ensure a better experience for all our employees. We wish you well in your new endeavors. Thank you.

5.0

Sep 12, 2024

Good job

Manager

Recommend

CEO approval

Business Outlook

Pros

Good work environment, excellent for career start up

Cons

Work on weekends and busy

Nespresso Response

1y

Hello Colleague, Thank you for taking the time to share your review. We care for our people and their professional development and strive to foster a positive working environment for everyone. It is a pleasure to read that you appreciate our efforts in this area. Regarding the cons you stated, we understand that sometimes business requirements can be demanding, so we strive to strike a balance between our business needs and comfortable workload for our people. Given we fully recognize the importance of fostering a culture of engagement and care, we always provide the necessary support in the career aspirations of our employees. We will pass along your feedback to the appropriate team, but you are always welcome to share more details with your local HR team. Wishing you continued success at Nespresso. Thank you.

4.0

Sep 9, 2024

Great Company

Team leader

Recommend

CEO approval

Business Outlook

Pros

- Great Base Pay - Good Hours - Employment Benefits - Ability to move up Internally

Cons

- There can be a little bit of favoritism from time to time. - High School like behavior from peers

Nespresso Response

1y

Hello, Thank you for your feedback and for recognizing many positives of working at Nespresso. Our employees are the top priority for us, and we always strive to support them in their career growth and aspirations. In addition to this, we are happy to provide our people with market competitive Total rewards package with various bonuses and benefits. It is also great to read that you were satisfied with your work hours, as we understand the importance of maintaining comfortable working conditions. Regarding the cons you highlighted, we deeply regret any instances of favoritism that you may have observed. At Nespresso, we place a strong emphasis on our leadership system to cultivate a friendly, supportive, and collaborative environment where everyone is treated equally and with respect. We will share your feedback with the responsible team, but you are always welcome to share more details with your former local HR team as well. With your additional comments, we can look further into what you raise. Wishing you all the best with your new endeavors. Thank you.

Viewing 253 - 255 of 1,875 Reviews

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