Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,227 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"good benefits and over all environment" ((in 189 reviews)); "discounts and free coffee" ((in 124 reviews)); "Pay is good and is widely flexible" ((in 111 reviews)); "Good salaries and bonuses." ((in 78 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 77 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 160 reviews)); "no work life balance concidered" ((in 45 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,874 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,874 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Sep 25, 2024

Great Experience !!

Coffee expert

Recommend

CEO approval

Business Outlook

Pros

Interview processes was great, role organised through agency. And support was available during onboarding. Epic brand, awesome customers and a strong vision of the values that ripples through the team.

Cons

Pace of trade meant often you learnt on the go, but expectations were managed and there were people around to always help in the boutique. So a consideration, rather than a con.

Nespresso Response

1y

Hello Colleague, Thank you for giving your feedback about the interview process and the support you received during onboarding. We are thrilled to hear that you found our brand exceptional, and the team to be deeply committed to our values. Your comments mean a lot to us and will be enthusiastically shared with the respective team. We also appreciate mentioned cons, as we understand that this can sometimes be challenging, but we are glad to hear that expectations were managed. Regarding your management advice, we strive to find ways to effectively manage these differences and ensure that all employees feel supported and included. We also appreciate your recognition of our great people leaders who often come from a background in retail, and we will continue to provide them with the necessary resources. We value your input and will use it to make improvements where necessary. If you have any further details or concerns, please do not hesitate to reach out to your local HR team. Wishing you all the best in your career with us. Thank you.

4.0

Sep 24, 2024

Good

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

good team, fair monthly coffee credit.

Cons

left during store ownership change

Nespresso Response

1y

Hello, Thank you for taking the time to provide us with your review. We appreciate your positive comments, and it's great to hear that you had a positive experience. Regarding the cons you shared, we understand that transitions can sometimes be challenging. We value open and transparent communication and are committed to addressing issues promptly. If you would like to share more details about your experience, please feel free to contact your former local HR team. Your feedback is important to us as we strive to improve and ensure a better experience for all our employees. We wish you all the best. Thank you.

4.0

Sep 24, 2024

good

Babysitter/nanny

Recommend

CEO approval

Business Outlook

Pros

very respectful with the workers

Cons

too much time working !

Nespresso Response

1y

Hello, We are grateful for your feedback. At Nespresso, we are building an environment where everyone is respected and cared for. It is a pleasure to read that you appreciate our efforts in this area. Regarding the drawbacks you highlighted, we are committed to finding the right balance between our business needs and ensuring that our employees have work hours that are comfortable for them. If you want to share more details with us, so we can look further into your comments, please feel free to contact your former HR team. Wishing you the best in your new endeavors. Thank you.

Viewing 262 - 264 of 1,874 Reviews

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