Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      74% would recommend to a friend

      (1,874 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      68% approve of CEO

      50% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.5

      Work/Life balance

      3.3

      Senior management

      3.2

      Career opportunities

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,874 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Aug 21, 2024

      Coffee perks were good

      Server
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay for serving and the team was good

      Cons

      Clientele are really difficult and management doesn't support the staff.

      avatar
      Nespresso Response
      1y
      Hello, Thank you for sharing your feedback with us. We are glad to read that you were satisfied with our market-competitive salary. At Nespresso, we always strive to foster a welcoming environment, and we are happy that you have enjoyed working with your colleagues. Regarding the cons you highlighted, we are sorry you felt the lack of support from the management, as we invest a lot in our leadership team so that everyone has all the necessary assistance and guidance. We greatly value the efforts of our boutique employees in providing quality customer service, and it is disappointing to read you have encountered some challenging customers. This review is important and helpful to us, as we constantly seek to improve. We welcome you to contact your former local HR team to share additional details and discuss your concerns further. We wish you well with your new endeavors. Thank you.
      3.0
      Aug 19, 2024

      okay

      Specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Colleague were nice and the job was decent

      Cons

      toxic environment with the managers

      avatar
      Nespresso Response
      1y
      Hello, Thank you for sharing your feedback with us. Even though we are glad that you enjoyed working with your colleagues, it is upsetting to read the cons you mentioned. At Nespresso, we put a lot of efforts in fostering a welcoming and inspiring environment where we respect each other. In addition to this, we invest a lot in our management system, so that everyone is supported and cared for. Please, don't hesitate to provide more details to your former local HR team, so that we can look into this and improve. Wishing you all the best in your new endeavors. Thank you.
      3.0
      Aug 16, 2024

      Alright

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay. Work from home

      Cons

      Some difficult customers. Strict monitoring system.

      avatar
      Nespresso Response
      1y
      Hello, Thank you for your feedback. We are glad to hear that you are satisfied with our Total Rewards package, including competitive salary and bonuses, as well as the option to work from home. We value providing a flexible and comfortable environment for our employees. Regarding the challenges you mentioned, we appreciate the dedication of our employees in delivering quality service, and we are sorry to hear about your difficult experiences with some customers. We also take the monitoring system seriously to ensure our employees receive the necessary support and information. We would like to learn more about your concerns. Please reach out to your former local HR team to provide additional comments. This will help us investigate further and find the best possible solution. Best wishes for your new endeavors. Thank you.
      Viewing 286 - 288 of 1,874 Reviews
      Related searches: Nespresso jobs | Nespresso salaries | Nespresso benefits | Nespresso interviews
      ReviewsNespresso reviews

      Glassdoor has 3,227 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.