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      Netflix

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      Netflix reviews

      4.1

      80% would recommend to a friend

      (2,526 total reviews)

      Ted Sarandos and Greg Peters

      87% approve of CEO

      77% positive business outlook

      Ratings by demographic groups

      Netflix has an employee rating of 4.1 out of 5 stars, based on 2,526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Netflix employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      3K reviews
      2.0
      Jul 31, 2012

      Training is fun but then the real nightmare starts...

      Netflix customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free food handed out a lot, casual dress code, lots of people in their 20s that you can relate to.

      Cons

      Very confusing attendance policy. If you're not a permanent employee yet basically, you miss a day or two, they'll fire you. Very little support from upper management when dealing with customers. Impossible sometimes to get assistance with problems though they advise that you get their help when needed. I was so stressed from continuously being threatened by my supervisor that I might lose my job I couldn't stand it. If you want to have any sort of healthy work environment, don't work here.

      5.0
      Jun 14, 2012

      The best design culture I have ever been in.

      Creative director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Innovation is not hampered by unnecessary process. Designs are not approved by executives or committee they are approved by the users. This is an environment that promotes creativity.

      Cons

      You must be able to let your work go. For every test that wins 4 other designs fail. Being able to learn from designs that fail is difficult to do when you are emotionally invested in them.

      2.0
      Feb 18, 2012

      Pays well for a temp job

      Customer service representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pays well for a CSR job. Is full time immediately. Two week training adequately prepares you for position. Nice break area with complementary tea, coffee, fruit. No dress code. Wear whatever you're comfy in. Friendly co-workers. Pleasant work space- comfortable desks, chairs, clean appearance. Breaks are CSR responsibility. You have a schedule, but you decide whether it's best to go on break or take one more call. On extremely high call volume days (i.e. server crashes, etc.) managers show appreciation by coming around with a cart of beverages and snacks to keep you going.

      Cons

      While you are placed on teams to help you deal with any obscure technical issues that may arise, the teams aren't very supportive or responsive. They love to BS in the chatroom, but when someone asks a real question suddenly it seems like no one is home. On the rare occasions when you do have an escalated call that you can not resolve, supervisors avoid your messages in order to avoid dealing with the dissatisfied customer. There is very little positive feedback. On days when I did everything correctly - 0% customer dissatisfaction (by survey response), low handle times, etc., the supervisor never said a word. The moment you have a long call that pushes your time up, they call you on it. Regarding any such poor performance: it was very common for embarrassment tactics to be used in response instead of constructive criticism.

      Viewing 361 - 363 of 2,526 Reviews
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      Glassdoor has 3,675 Netflix reviews submitted anonymously by Netflix employees. Read employee reviews and ratings on Glassdoor to decide if Netflix is right for you.