Little culture, mostly just cult.
Pros
Good entertainment content and service to consumers. The good news; it’s easy to get a CSR job. They claim to hire only “top performers”, but you don’t even need to have call center experience to get hired. Also, no background check or drug screening. So if you’re into your substances, you won’t be alone. There are no performance criteria or reviews. Sounds good. However, makes it hard to know where you stand with them. Everyone is in fear of losing their jobs. The pay is good. They have to pay higher to keep up with their employee turnover problem. Benefits are OK. Paid parental leave is great. You only have to be employed for a short time and are eligible for months of paid leave, when you or your spouse has a baby. Work a month, get paid for four—a pretty good deal. They make a big deal out of the free coffee, green bananas and trail mix. They supply free toilet paper, too.
Cons
Don’t let the name on the building fool you. The SLC call center is not like the Netflix you see on TV or in the media. It’s just a call center with a fancy name. When looking at reviews, you will want to distinguish between the corporate side of the business (Streaming, Production, Los Gatos, L.A.) and the SLC customer service facility. The customer service division is the stepchild of Netflix. The pay is different, benefits different, policies different, culture different and management way-different. You hear a lot about Netflix culture, values and diversity. Don’t mistake corporate’s PR for what’s going on in SLC. SLC has their own set of rules. All of the decision-makers are young, macho, wanna-be hipster, white men. They are very good at playing the game. Do it their way or get out. If you can get along with them, you may have a chance to hang around a while and put the fancy name on your resume. If you’re not one of them, there’s not much advancement opportunity. Netflix CS employees are disposable. Lots of turnover. Because people get sick of the ‘we’re Netflix and you should just be happy to work for us’ ego-crap or are fired for not fitting into the cult-ure.
