Would have been excellent with a different supervisor.
Pros
It's incredibly easy work. Good pay, requires a fair amount of patience and people skills. Free m&m's and a drink dispensers, cool cafeteria for a call center.
Cons
In my time of working for NetflixCS, I was stressed mentally and physically, they use losing your job against you in every single humanly mishap that could happen, emergency with the kids? Not excusable or ability to have excusal by reasonable cause, they literally tell you after the first time that your job will be on the line if you are so much as 5 minutes late again. Get something a little mixed up on the knowledge base? You're on thin ice. I feel as if I started feeling this way once they had moved me to a new team. This "supervisor" was bossy, not a leader. Raised her voice and talked to few on the team like children. They were smart and switched teams after a few occurrences of her demonstrating her work ethic. I decided, I can change my schedule soon I don't want to make a fuss, so I stayed next thing I know I'm one of the leaders on the team we had a coaching and all she did for the first time ever was acknowledge my hard work, I was proud. After all the fear of f'ing up and losing my job I realized I could relax. A week later I was fired because I had to miss 1 day because my 2 year old daughter had strep, mind you this, my sup was constantly late or leaving early for non emergency type situations, was constantly on her phone on the call floor, for non work related types of things such as looking through social media and online shopping, there is an example of blatant favoritism. I knew people who missed much more time than I had, and had never even been spoken too, or threatened. I would take this to hr but as my sup said when terming me, the decision is final and I will not longer be working at Netflix customer service.
