The work is monotonous and draining. The chat team was dissolved, and then they shifted my hours to meet 'business needs' which took away the last bit of faith I had that they care about the employee. Supposedly you can choose from set shifts, but the time you pick is randomly assigned, meaning if you're randomly assigned to pick last, then there are no good options left. Could also mean that you work there for 2.5 years like my coworker and never get to have a weekend day off.
In training they told us over and over again that top performers were promoted within 3 to 6 months but there have literally been no opportunities. They said numbers didn't matter, they promised unlimited time off, and a whole host of other perks. That has all been blatantly false, the entire job is a numbers game, you sit glued to your desk waiting for a coaching or meeting to break up the nightmare of the day but those keep getting pushed off to the future, which never happens. Unlimited time off was taken away, and you could be fired for a whole host of silly reasons, I myself have seen multiple coworkers walked off the floor for minor infractions, and the new policy of only 3 tardies (which could be 1 minute late) per YEAR is punitive. Even the free drinks are slowly being taken away, we have stupid lemon water options now or espresso, which I can't drink. This job has given me anxiety, I am actively looking for a different job and will quit the moment I'm able.
