Specific to the Hillsboro location, the middle-management is hit-or-miss with whether or not they treat you like a valued member of the team. Many of the team managers do not communicate clearly with their teams - as a member of the support staff, it was evident which managers were taking the time to coach, train, and encourage their teammates, and which were not. Many reps who were extremely good at their job were let go for seemingly innocuous reasons, veiling the manager's personal dislike for the individual. The Hillsboro center has been open since September of 2006, and very few (if any) original cast members from the first three training classes exist. The management of the call center was not in any way stable; the entire team had been replaced once over, and in the less-than two years, they've gone through two site directors. With all of the management, quality, and training staff adjustments, many representatives felt as though getting promoted was a death knell to your time at Netflix. NOT that there were copious opportunities for advancement - quite the contrary. Team managers were hired from outside of the company, and rarely were promotions from within occurring. There were a handful of people who did move up the ladder, and, as previously mentioned, found themselves restructured out of the company, told that there was no longer work for them to do and laid off, or outright fired because they "don't fit the way the department is going."
