3.0
Jun 15, 2010
Recommend
CEO approval
Business Outlook
Pros
Surrounded by quality/competent people. Immediate health benefits. Highest dvd plan. No script. Encourages employees to take initiative, and is fairly open to allow employees to make judgment calls when where there are no definitive guidelines in place. Supervisors are talented and empathic individuals, with plenty of knowledge and support to offer.
Cons
Monotonous/repetitive job. Taking on average 80-110 calls daily. If you are not a talker, this job won't pan out for you. Upper management is generally ineffective and out of touch with the common CSR. Guidelines and strategy are routinely changed, with no clear purpose for the change.