New Balance reviews

3.9

71% would recommend to a friend

(1,243 total reviews)

Joe Preston

83% approve of CEO

61% positive business outlook

New Balance has an employee rating of 3.9 out of 5 stars, based on 1,243 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New Balance employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

1K reviews
1.0
Jul 1, 2024

A great company managed by the most toxic people ever

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Salaries are high and paid on time. People are nice and friendly.

Cons

Discrimination and bad language and attitudes from Management. Micromanagement at its peak.

1.0
Nov 26, 2017

Terrible

Recommend
CEO approval
Business Outlook

Pros

Employee Discount (which for the most part cannot be used in-store) Co-workers (if you even have a second to talk to them)

Cons

Too many to list... The most disorganized retail store I have ever worked in... the manager is a glorified sales associate.

1.0
Dec 5, 2016
Recommend
CEO approval
Business Outlook

Pros

Customer's were AWESOME! That is the only thing good here.

Cons

-Job Description is not what contract says, you will be doing many Managerial duties. -Lack of floor coverage & Management seldom seen or on floor. It is the employee's running & operating the store 80% of the time. -You will be ALONE of the sales floor for a HUGE majority of the time. Yet told that Customer's come 1st which is a joke here. -Management does not communicate clear nor concise & unless you ask question's you will hear mixed things from the employee's who are more than likely training you. -Management does not follow Company Policy & will ask you to do as well even though a paper CLEARLY states it is against policy. -I was pretty much thrown on the floor with little or no supervision my 1st day. The management team here has NO idea on how to run a store & you will be expected to figure it out on your own. -The management team will blame a lot on the company giving them direction and why things are such but they will take no responsibility for their actions. The only reason i say this is because I spoke several times to them asking questions & offering suggestions. Nothing changed. I should have quit on my 2nd day and lasting 11 days was pure HELL!

Viewing 862 - 864 of 1,243 Reviews

Glassdoor has 1,490 New Balance reviews submitted anonymously by New Balance employees. Read employee reviews and ratings on Glassdoor to decide if New Balance is right for you.